I recently decided against G Drive and for office.com for our tiny startup. One reason being the unreliable customer support often mentioned here on HN.
I hope MS customer support is better…
I hope MS customer support is better…
I definitely understand the sentiment and curious if you researched options before making this switch?
The choice between Microsoft 365 and Google Workspace should mostly be a matter of taste.
Google Workspace is very straightforward and largely offers better finish and UX. I personally dislike Google's material design and find myself confused by it, but most people seem fine with it.
M365 Business Standard on the other hand is arguably a better deal if you value the macOS and Windows versions of Microsoft's office apps. The UI isn't always good and the web versions suck, but everything is also very flexible and intended to scale to almost everything the IT dept of a Fortune 500 companies with tricky compliancy requirements might require to control a fleet of Windows machines.
eg I had to fix a domain issue, albeit a domain issue caused by some stupid google stuff, and was connected to helpful competent people within a minute or two. Peers have similar experiences.
The paying stuff is fine.
The "gOoGle pRoVIDeS nO sUPPoRt" narrative is only about their free offerings. Paying customers get stellar support, at least in my experience.