OK, I see what you're saying.
Though I think there are actually at least two discussions being had here, apparently talking past one another:
One, that a vendor which promises some service but fails to deliver on it, as An0m did here, would be subject to civil claims for fraud or false representation. This seems to be your general argument.
Another is that any given business has concerns over surveillance and privac breaches, whether from law enforcement or other entities, and that any use of digial communictations and data systems exposes them to this risk. Paper-based systems have, of course, far lower capabiliies to data processing, but also to data exfiltration*.
Both are risks.
You're focused on one. Others take a broader view, myself included.