Amazon Europe will require a return address in the country of purchase
Hello,
Effective October 5, 2021, if you fulfill customer orders sold on Amazon.co.uk from outside the UK, we request that you offer either Returnless Refund <https://sellercentral-europe.amazon.com/gp/help/G202174940> or provide a Domestic return option for items and orders under £20 (including VAT and shipping charges) as part of our Selling on Amazon Returns policy <https://sellercentral-europe.amazon.com/gp/help/200708210>.
Where you have provided a return address in the UK, we will generate a prepaid return label (see Amazon Prepaid Return Label), <https://sellercentral-europe.amazon.com/gp/help/202072200> which the customer can use to return the items. To set your UK default return address, access the Seller Account Information page, <https://sellercentral-europe.amazon.com/hz/sc/account-information> go to Settings > Account Info > Shipping and Returns Information section, click Return Address, and then provide with the appropriate address.
If you do not provide Amazon with a default return address in the UK for items and orders under £20, Amazon will automatically issue the customer a refund on your behalf where return requests fall within the scope of the Amazon Return policy, <https://www.amazon.co.uk/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=201819200&qid=1589958582&sr=1-1> without requiring the customer to return the item to you (Returnless Refund).
This change will help to simplify and standardize the returns process for customers and sellers for low-cost items, where international labels are generally more expensive than the cost of the item. If you do not have a UK default return address, our International Returns provider on the Solution Provider Network <https://sellercentral.amazon.com/gspn> may be able to help. The above policy will also apply to Amazon.de, Amazon.fr, Amazon.it, and Amazon.es, for all items and orders under €25 (including VAT and shipping charges).
For more information on returns, go to the help pages below:
• Customer returns for international sales <https://sellercentral-europe.amazon.com/gp/help/G201468550>
• Returnless Refunds <https://sellercentral-europe.amazon.com/gp/help/G202174940>
• Prepaid returns for seller-fulfilled order <https://sellercentral-europe.amazon.com/gp/help/202072200>
Amazon Services Europe