In my opinion, it is essentially a perfect movie. Fantastic music. Gorgeous sets. Great fight scenes. Good story. Interesting characters. Proper science fiction.
Most importantly, it stayed true to the original, while still having a novel story, that nonetheless touched on the theme of the original without being overly repetitive like the latest Disney-made Star Wars movies.
I thought the movie was basically genious, and I will now watch anything Dennis Villeneuve directs.
But if you listen to reviews by typical moviegoers, they panned the movie. "Too slow", "Boring", etc...
Interstellar similarly polarised viewers.
This is why most movies are made the way they are: to avoid negative reviews by the mass market viewers and hence to maximise profits.
Or to put it another way: Their only metric is ticket sales, not the level of your enjoyment. They don't get a cent more if the movie touches your soul.
Subtlety and nuance are not the point. Big Dumb Movies are a theme park ride, and deliberately designed that way.
Nolan tends to do that though, wrapping science words around some magic thing that is needed to drive the plot.
Sure this will end up turning off a bunch of people who have tastes that demand something more authentic, but you don't care about that because most peoples tastes are clustered around the mean.
Look at pop music for comparison. Or imagine the Apple of the 00s announcing Memoji as a feature.