Why is it internet commentors first instinct to assume the first they hear about something is the first thing that happened?

Seriously. I have several times tried to contact an institution and gotten absolutely no response, then tried Twitter and gotten a timely response. It's a thing.

I think posting on twitter is a valid way to deal with this.

Making this public helps to raise awareness for businesses to pay attention to their business processes in regards to payment release. I remember being told that the process of paying vendors is where the most fraud happens.