Results do matter more than intentions, but sometimes results are out of your control or even disconnected from your actions. You may say something perfectly reasonable and yet someone takes unreasonable offense. Who is to define what is reasonable to say and what is reasonable to take offense to? In the past decades, the political left has taken us too far in the direction of giving a small minority tyrannical censorship power to silence by taking offense at whatever they dislike, and then cancelling the person who said it.