Is it reprehensible only when it impacts you or is it still reprehensible when it's blocking hundreds of spam messages a day you might otherwise be receiving?
Well, from their perspective. Not from any reasonable perspective; I have a few obviously-spam emails in my gmail spam folder right now, but I've had plenty of problems with gmail refusing to deliver completely legitimate email to me.
I suspect any more than you see
They need to tune whatever they're doing down to the point that legitimate personal communication at least shows up in the spam folder. If a lot more spam shows up in the spam folder too, so what? A spam folder that contains mostly spam and also some misclassified personal messages is significantly better than a spam folder that contains nothing but spam because it automatically dropped your misclassified personal messages.