Google Pixel 3 (XL) bricking out of nothing
issuetracker.google.com
issuetracker.google.com
- Pixel 3: Past few months, volume buttons and power buttons gradually stopped working. USB port works for charging, but when connected to a computer, port connects and disconnects in an infinite loop. Bluetooth connection with car always skips/stutters during Maps usage even though iPhones and other Android devices work fine.
- Pixel: Camera stopped working
- Nexus 5X: Infinite boot loop issue, contacted Google and replaced it using warranty
- Nexus 4: No hardware issues
- Nexus One: No hardware issues
The Nexus phones were less problematic. I suspect it's because they were co-designed/manufactured by LG.
As time goes on, I use my phone less, not more, and I haven't dropped Pixel phones, unlike the Nexus ones.
I'm wary of purchasing the Pixel 3a, 4, or 5 since I don't want to be burned a 3rd time by specifically Google-designed phones. I think it would be best to avoid Android OS updates as much as possible as well.
I'm looking for the next smartphone to be modular. Heavily considering a Linux phone easier to DIY repair.
I fixed the power+volume buttons not working by replacing the entire connector.
The Bluetooth issue remains as I haven't looked into exactly which parts are responsible for it or how to fix it.
I can try to keep at it forever but it's an uphill battle. I can keep replacing parts on the Pixel 3, but one day the motherboard might die. Unfortunately, I don't want to purchase a hot air rework station and handle reflowing those chips as the pitch of the joints is too fine.
I deal with it using a dns profile, and content blocking extensions.
IMO iPhones fare a lot better in terms of screen replacement (and therefore preventing e-waste) because lifting the adhesive is more like a fine string around the screen rather than a thick pool of glue. Once the string is pulled, it's easier to mobilize the screen and gain access to the connectors, etc. There's a higher chance of being able to disconnect the screen and still have it be usable, unlike when replacing a screen on the Pixel lineup.
I just attempted a Pixel 3 screen replacement on a dummy phone. Difficult to do it cleanly without breaking things.
I took it to the local repair affiliate (ubreakifix) and let them break the screen instead. They were apologetic but I wasn't surprised and I got a new screen and glass for next to nothing.
I really tried to switch off apple, but no, I cannot handle it.
A few years ago, I finally had enough and switched over to the iphone and haven't looked back. I've had the same phone for the last 3 years and it's still running strong getting the latest updates, performing as well as the day I bought it.
And even if I got rid of it to buy the latest and greatest new version, I would rest easy knowing that it would end up in the hands of someone that would continue to get a lot of use out of it. And even after that, it'll probably end up being used for its parts.
The churn of Google hardware weighs heavier on my conscious than on my wallet, and it hasn't been an inexpensive experience.
The Pixel "a" series is solid. The features that Google reserves for their flagship level is laughable (hey Soli) when all most people want is just a reliable phone with a decent update story and maybe a few "premium" features like water resistance and a headphone jack.
FWIW, my 3a XL is working great. I'm might upgrade to a 5a eventually, but only for the water resistance.
On the USB-C, not saying this was your issue but really every USB-C phone I've had I've eventually needed to use a needle or pin and clear junk out of the bottom of the port to keep a good, solid connection. I don't know if that says more about the amount of lint in my pockets or the design of the USB-C port.
Me too, but as my only phone with USB-C is my Pixel 3, I assumed it was the fault of the model.
Would have been fine to replace it myself but found out that you can not get new replacement parts for the pixel phones and that they are glued up tighter than an iphone with many users reporting that the screen shattered when opening the phone.
Never touching another google product again. While I have had the occasional issue with an Apple product, I have just walked in to the store, they run a few tests and then hand me a replacement on the spot.
I've had no hardware issues with either. Interestingly the Pixel 2 XL is another LG one, so that might be another data point there.
This phone has its charging port failing where it will not charge 80% of attempts until I manipulate the cord enough to make it happy. I've tried multiple cables as well as cleaning out the charging port, hasn't helped. I went with the phone to save some money, but in retrospect if it fails after a year I'll come out behind.
More like "Nexus 4: glass back shatters on contact with barely cold countertops".
It's true that this tends to happen on any new phone without a case that hasn't been smudged much yet, but the N4 was in a class of its own.
Yes! This happened to me. Ugh, what an obviously terrible hardware design. I recall that they eventually made a rev2 that had tiny rubber feet on the back. ( https://www.starkinsider.com/2013/03/nexus-4-now-less-like-a... )
>Every time a new Pixel phone comes out, we make a whole article summarizing all the problems people have with them. We don’t do this for any other manufacturer. Google has proven over the years that its phones simply have way more issues than others.
https://www.androidauthority.com/google-pixel-biggest-proble...
And then I had to fight and cold-email a VP off of LinkedIn in order to get them to replace that one without another fee+deposit since it would reboot itself several times a day (and the power button didn't "feel" right, although it was functional the whole time).
In the end I cancelled my Fi service, went and bought a phone from AT&T, and gave the final replacement to a friend when it came in.
And yeah, I dropped my Nexus 5X tons and all it had were scratches on the bezel. My Pixel (4A? I think?) fell out of my pocket about 2 feet onto the floor and shattered. Now I have a OnePlus.
Since owning my 2016 macbook, the screen died due to the flex cable issue (while travelling - which was super annoying). And one key on the keyboard got sticky. They offered a free battery replacement while they fixed the keyboard (since battery life was dropping faster than it should). The tech broke another key on the keyboard while they were fixing the first one, so they ended up replacing the whole keyboard & trackpad. And when I got the machine back from being serviced, it started crashing due to a RAM issue. So it went back in for a motherboard replacement.
This machine is the worst apple product I've ever owned. But, despite all these problems showing up outside the warranty period, the repair work was all done for free. They have basically replaced the entire computer at this point. (I think the only original part is the backplate).
I think it makes sense for this work to be free, because these were all design problems. But good luck getting this sort of service out of Google or Dell or HP or something. Dell used to have an excellent service program, but those days have long passed. Just reaching a human at google who can help is like getting blood from a stone.
Linux phone ftw
So I begrudgingly switched to Apple. I haven't had a single hardware problem with my family's phones since. I will never pay for another Google phone. In hindsight I can't believe I tried again after the second time.
It's embarrassing that Google is continually having these significant hardware issues. Ultimately Apple didn't sell me on their ecosystem... Google did.
Nexus 4: Battery swelling.
Nexus 5: Catastrophic failure.
Pixel: Could not connect to my computer over USB.
Pixel 3a: No issues so far.
I guess it's hit or miss. I've had a Pixel 3 and now have a Pixel 5. The build quality of both has been far better than any of the other two dozen phones I've owned. No problems whatsoever with the 5. With the 3, I had a problem with the charger occasionally not working, but that was because the port was filled with pocket lint. And there was also what seemed like an occasional speaker problem on video calls, but it turned out to be a software problem with feedback loops and not a hardware problem.
all of these phones I still own and store them in the boxes, they still are working.
https://issuetracker.google.com/issues/192008282
https://www.google.de/search?q=pixel+3+brick&tbm=nws
I am not affected (yet). If anyone from Germany is interested in figuring out what the issue is and can risk losing their data, feel free to ping me on libera IRC. I have the ability to desolder and dump the UFS memory to start some investigation.
https://www.reddit.com/r/android_beta/comments/o7h1li/pixel_...
Case ID [9-2313000031523]
Me: I am also recording this conversation
Support: We do not allow you to record
Me: So you can record, but I can't?
Support: That is correct.
I'm pretty sure that, in the US, even in "2 party consent" states, once both parties are aware the call is / may be recorded, you're on solid ground. As such, if the Google end says "this call may be recorded", you can record. (IANAL, etc... just my understanding)How did it get corrupted? FTL issue in an aging eMMC? Bug in linux kernel block device driver? Malicious code? Sheer dumb misfortune? Who knows...
I don't know how it is now, but my almost-decade-old generic Mediatek Android smartphone (still working, although seldom used) lets you access the whole eMMC in a special recovery mode using SPFlashTool, and there's no signing required. Looks like they have locked down things since then, ostensibly for security but more likely for corporate control and planned obolescence...
If the flash bootloader is failing to verify, I should be able to send a new one over the USB port, even if that requires wiping the device for security purposes. Defending against an evil maid attack doesn't explain why I can't do that.
More details: https://blog.quarkslab.com/analysis-of-qualcomm-secure-boot-...
I get that, but there should be something in the ROM that can reflash the device.
It already has signature verification code, which is the hard part to fit into a tiny ROM.
> Without a signed firehorse binary you can't do anything, because EDL just won't talk to you.
So... either they should release a firehorse binary that can wipe devices, or they should add a small bit of code that can wipe and flash without needing a firehorse binary.
As I read it, dmitrygr was saying that the ostensible reason you can't do anything is fear of evil maid attacks, but that ostensible reason doesn't explain why there isn't a wipe+access mode. And "the bootloader is corrupt" isn't the reason, because this is about the pre-bootloader code.
And how should they add code to a ROM of yet bricked devices?
> As I read it, dmitrygr was saying that the ostensible reason you can't do anything is fear of evil maid attacks, but that ostensible reason doesn't explain why there isn't a wipe+access mode. And "the bootloader is corrupt" isn't the reason, because this is about the pre-bootloader code.
Well, ask Google? :-)
I'm criticising the original design. Read that "should" as talking about the past.
> Well, ask Google? :-)
Why? I don't care what they have to say (unless they have something surprisingly interesting to contribute), I'm just accusing them of doing this wrong.
It kind of sucks to see that this is still an ongoing issue on their newer and (much) more expensive phones. I've already sworn off getting another device from Google and this just reinforces this point. Samsung's hardware (with uh, one Note-able exception) has been solid and while it didn't get the same updates and of course had all the nonsense that Samsung added on top of the base android experience, was much better than any other Android device I've owned.
That said, the iPhone 4s I owned and the iPhone Xs Max I currently own are the two best phones I've owned and it's really not close. Of course it's frustrating dealing with the limitations of the OS and man would I love to sideload some of the great applications they have on Android, but the reliability and support are just unparalleled, not to mention iOS just kind of gets a lot of basic things right which makes it a much more enjoyable experience without tinkering.
I do like the fact that nothing fancy gets installed on the phone (unlike Samsung, the rest), but my Samsung N9 Note has been working for 2-3 years no issues! (yes, I don't like the crap that they add, but got used to it... by ignoring it)
I still went with OnePlus again with the 9 Pro even though the initial (or maybe all, I stopped checking after I heard the initial reports) 8's were troublesome. OnePlus isn't half as good as what they use to be but at least you can get a decent phone without overdone software. That they actually let you just unlock the bootloader on new devices says a lot to me even though I don't think I'd deal with custom ROMs anymore.
The main thing I've found when getting an Android phone is more than which brand is reliable wait a couple of months for the first batch of common users (not reviewers) to see how it actually is before going for it. Yeah you're eating into the short update lifecycle Android phones have but you know it's not bad out of the gate and there is no crystal ball telling you which phone models this generation are going to have unforeseen issues in 2 years (though I guarantee it will be some).
If only the iPhone let me install apps from 3rd party sources... I'd jump on that hardware in a heartbeat.
If you have had this problem, please star the issue ticket and add a comment about your circumstances.
Some technical explanation about EDL mode is couple pages into the xda-dev forum thread: https://forum.xda-developers.com/t/fix-pixel-3-qusb_bulk_cid...
A reddit post that lists just about all the reddit posts at the time on this topic: https://www.reddit.com/r/GooglePixel/comments/ongj1j/a_remin...
Some additional news stories on this:
https://9to5google.com/2021/09/01/some-pixel-3-devices-are-g...
https://www.androidpolice.com/phones-devices/google-phones-d...
https://www.phonearena.com/news/pixel-3-and-pixel-3-xl-model...
https://www.extremetech.com/mobile/326636-something-is-brick...
https://slashdot.org/story/21/09/03/019201/pixel-3-and-3-xl-...
Edit: from an auth'd account, there is a TOS checkbox/modal.
Ah, I was assuming that the "test points" were pads, not test pins. (You've opened these: are they pins?) JTAG is usually pads on most motherboards; it allows factory QA automation to prod the pads with pogo pins, while introducing a bit of setup friction in the way of doing an Evil Maid attack in the field, since there are no self-aligning pins or ports to quickly plug a cable onto.
Pads are pretty easy to bridge if whatever surface the board is facing is has electrically-conductive elements; especially if the pads don't have much separation. (Often in ruggedized embedded devices you'll see the JTAG pads specifically have been kapton'ed over by the integrator, presumably because of an anxiety about something exactly like this happening due to e.g. metal shavings getting in.)
Btw. there were several reports of signature validation errors right before the phone finally "died".
> It should be noted that devices that are hard bricked and in Sahara mode (Qualcomm USB PID 9008) and have secure boot enabled (pretty much EVERY production device) will only accept signed programmers. This means that it is not only device specific (i.e. MSM8x26,MSM8974,etc) but vendor specific as well (i.e. LG, HTC, etc) since OEMs generate their own private keys to sign all firmware images, including EDL images.
Google have _not_ released the signed firehose files required to be able to fix this.
While it could be used to recover the phone, it requires a "programmer" program, which is signed by the vendor (Google, here) that hasn't been leaked.
Or, really, I should say that these programs should be made available as "software rights to repair".
---
Some reading:
https://alephsecurity.com/2018/01/22/qualcomm-edl-1/
A more up-to-date open source tool:
https://github.com/bkerler/edl/
EDIT:
see also this sibling (to you) reply:
Meanwhile an iPhone SE from 2016 can upgrade to the latest iOS. It just works.
I'm sure, being Google, they've done all sorts of data analysis and cost-benefit and shown that it's a small group that keep phones that long and that people don't care that much about the support period... but it's just another seemingly penny-pinching situation from them that I think hurts their brand more than it could possibly be saving.
I like my 3a a lot, and bought it cheap later in its lifecycle, and it's a little galling to check and see that the support "guarantee" only goes up to next May, and the security timeframe is the same! If they stick to that schedule I'll have only basically their dead minimum of 18 months of support from when they stopped selling a device, or close to it. Is there really that much upside to these cutoffs?
If anything, they should be using the Pixel line as a cudgel (or let's be nicer, example) to encourage longer support timeframes from other Android manufacturers.
Which is especially good considering no decent phones in that size have come out since!
Edit: I'm downvoted to zero, but there really aren't any. Try this custom search on GSMArena: https://www.gsmarena.com/search.php3?nYearMin=2016&nHeightMa...
Please don't say things like this here. That part of your comment is inappropriate and incendiary, and contributes at best nothing and at worst drama to this discussion.
This particular bit of your comment does not contribute to the problem under discussion, to the potential solutions or work in progress, or to any other related concern. It is not tangentially-related to Android problems or to Pixel problems. It does no benefit to the post topic, "Pixels bricking unexpectedly", to start a flamewar about iPhones.
HN does not benefit from conversational arson directed at some random Android device post, that has nothing to do with how you feel about Apple versus Android. There are enough fires on HN as it is. If you feel very strongly that we should consider and discuss your views about the relative hardware warranty times of iPhone versus Pixel, then write a blog post and submit it to HN.
Sincerely, another HN reader.
If you asked the average user if they would rather that their phone crash, or have the top speed capped. They would all rather it did not crash.
Of course this should have been more visible to notify the user to get a battery replacement. Which it now is and there is a full battery health page. It was also never really secret or lied about. There was a mention in the change logs that no one reads.
Certainly the average user would choose "no crash _and_ not get slower", conveniently ignoring the either-or nature of the question. (Maybe "get less battery life out of a single charge" if they are trying to come up with an alternative.)
No. If you asked the average user if they would rather their phone have the speed decreased, or have a slightly thicker battery (and thus phone), they would all rather it be slightly thicker.
Yes.
The big problem was the deception, not the slowing. If they wanted to remove the speed difference between new and old phones, they'd have to slow them all down.
And especially because you can get a new battery, I find updates getting cut off so soon with android to be significantly worse than anything apple does.
And you can't get a new battery, by the way. Apple's batteries are not designed to be replaced, remember?
If they made the turbo a bit less aggressive, so slowdowns happened on fewer phones, and made it say "your battery is failing so the phone can't reach peak speed reliably", it wouldn't have been a big problem.
Batteries can only put out so many watts as they age, and apple didn't cause that to spite people into having to buy new products.
> And you can't get a new battery, by the way. Apple's batteries are not designed to be replaced, remember?
I see that as a separate issue.
No more official updates from the vendor. It does not make sense that hardware should die when aftermarket ROMs are perfectly serviceable.
Sorry, excuse me while I go burst my sides from laughter. Apple does battery replacements for more than a (entry-level, admittedly) new phone costs. And that new phone includes a battery. ;)
Moreover, Apple refuses to do battery repairs if your phone has other problems, even if those problems have absolutely no relation to the battery, like... a cracked screen. (I'm not kidding, but hey, props to them for actually being honest[1] for a change. That's a refreshing surprise.) Personally, I know very few people with Apple phones over a year or two old who don't have a cracked screen.
[1] https://support.apple.com/iphone/repair/service/battery-powe...
Replacing the battery with a smashed screen is almost impossible without also replacing the screen because you need to use a suction cap to pull the screen off. If it is smashed you need to scrape off all the chunks which removed what is left of the screen. These days the glass on the iPhone is much stronger than it once was so I don’t know anyone with a cracked screen.
- Please go to Settings...
that was hilarious :)
I’m now considering buying a new Pixel phone - I need to switch from iPhone to Android for certain reasons, and I hate pre-installed crap of Samsung. (Samsung Internet? Really?)
But I also don’t want to deal with HW issues and my family never had any HW problems with Samsung… so I guess Samsung it is?
Night mode works across all sites, it clearly was written by a team enthusiastic about their jobs.
Pixel makes me feel I got a bare bone phone except I like the camera better than Galaxy's which feels a bit too vivid.
Kudos to the Galaxy team.
If you don't want to use the Samsung versions, they're easy to hide away eg in a folder in the all apps directory.
Typically a user puts most often used apps on a desktop anyway, so you'll only see what you want to use. My S21 Ultra has 512GB of storage, it's hardly want for more.
I used xiomi and they are also bad due to adverts/data collection but I flashed other roms and my device is working flawlessly.