Being able to get them to record the exact process and scrub through it at my leisure without having to worry about hammering APIs would be a massive timesaver, replication is about 90% of the time taken to fix a bug, while the fixes themselves are usually trivial. Not having to worry about accidentally replaying a bugged-out API call is a huge plus.
In my case the major hurdle I can foresee is the majority of my enterprise-level clients use Windows and a brief look at the website says currently there's only Mac / Linux support for the replay browser. What's the timeline on Windows support?
The only other thing I can think may be an issue is that the recordings are cloud-based and a lot of the clients I deal with are finnicky about exfiltration and governance, and would be a lot more comfortable self-hosting where possible. Is that possible or on the roadmap?
This looks like a super useful tool to add to the toolbelt for sure, I would love to have all my clients using something like this to report issues. Nice work all!
Work on Windows support in ongoing now and we're hoping to have at least an initial beta Windows release some time in the next month or two ideally, though it certainly depends on if anything unexpected comes up.
re: on-prem, it's definitely something we plan to support, and something we have engineered in to the infrastructure. If you're interested email hi@replay.io, we'd love to talk more.