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What's your recommended way to get in touch with humans? Previously we had a manufacturing business + online store rejected because we mentioned that some of our customers may eventually be drop-shippers (i.e. an online store cannot prevent people from buying on behalf of other people) and there seemed to be no recourse other than "start a different business."

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My email address is public (patrick@stripe.com). Lots of other people at Stripe also have public email addresses. (Just to be super clear, it’s a bug that you’d have to do this, and I’m sorry about the trouble! But when mistakes happen we do want to have a way to know so that we can fix things.)

What do you mean by drop-shippers and what do they do that's risky/bad?

Looking for drop shipping on Google leads me to pages e.g. by Shopify or Square explaining it's a model to run retail where the store doesn't hold stock or fulfill but instead has a distributor / manufacturer fullfil the transaction, shipping directly from them to the customer.

Some companies don't want to do business with drop shippers, maybe because they will often be unable to fulfill orders or because customers will often be upset that their order took a few weeks to arrive. As a manufacturer, we anticipated that some people would resell our products on their own storefronts.

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