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Comment by massarog | Hacker News Reader

Just signed up for their beta and had a nice chat with what I think is one of the founders. I've used snapengage and olark in the past, have had small gripes with both of them so I'm very interested in trying Groove out. Nice work guys!

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I work at Olark - just out of curiosity, what could we do better?

Olark is a great product, only gripe (which isn't a big one) is that I liked having a photo next to my name in the chat box. I felt a photo went a long way when people could actually see who they were chatting with. I haven't used olark in over 6 months though so you may have added that feature in, I'm not sure.

Yes - haha we actually do have that now, but admittedly not as well-integrated into themes as groove has. It's something we'd like to work on more, but there are a couple other items on the roadmap that are much higher priority.

Thanks so much for the feedback :)

It sucks that the "Powered by Olark" text is there even for paid accounts/that it is so big and it sucks even more that it can't be translated to other languages. English text on non-English websites looks incredible non-professional, so much so that even though I love all the other aspects of Olark I've considered switching.

From my Norwegian customer's perspective it looks like a free script. A Norwegian company, Idium, is actually successfully charging 3500 USD for a live chat solution inferior to Olark, but since it's in Norwegian they're able to do it.

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