Each time this is true is an opportunity for a competitor to fill a gap.
I get what you're saying here, but I don't think this "gap for a competitor to fill" is accurate for all times that customer support has let you down.
I expect that the integration libraries probably work pretty well for most users, and implementing a database like BigQuery would be a massive amount of work. So this pretty much explains why Google isn't sprinting to fix this issue.
I think these opportunities in giant corporations are exacerbated where your competitor may very well be within the company itself.