Why is being adversarial a problem?
Pretty soon though, the team started to see issues with the update, up to and including a major LoB system going down. They immediately rolled back the update but found they had a problem- they needed some servers restarted to pick up the update, and the sole person who by union rules could restart the server had left for the day and wasn't picking up the phone.
Now there were people who technically had permissions to restart the server, but they couldn't cross the union rules. They spent over an hour (with the major LoB, business critical system down) trying to get in touch with the people who were allowed to restart the server until they finally convinced the physically datacenter ops people (who were still on duty) go physically unplug and replug the servers in question.
He couldn't disclose the total cost of the outage, but I was lead to believe it was in the millions of dollars.
A functioning owner/management/worker relationship might fight over how the earnings of a company might be split, and even how or what to invest in, but they should all be working to making a company successful as a whole. An adversarial relationship prevents the sort of cooperation and good-faith assumptions that allow the different parties to collaborate and work to everyone's benefit.
That being said, that non-adversarial relationship is a two way street, and ownership+management need to be participating in good-faith as well.
Tech has realized this and as an industry hands out a good amount of shares of the business to employees. I can’t really empathize with businesses who cry for the need for labor to care about the success of the business but refuse to hand out anything but the minimum of rewards
It's just an exclusivity clause. The employees and management willingly entered into a contractual agreement containing a provision that management ostensibly understood and then completely failed to account for.
If I sign an employment contract that explicitly says "I will be your exclusive provider of X service, I am not available on weekends", the employer shouldn't be surprised when I refuse to come in on Saturday and Sunday or sue them for breach when they hire a second service provider.
It's also suboptimal for the employee not to get paid twice as much, or work half the hours.
On the contrary, that's a two-sided negotiation and if management have failed to protect their interests then that's on them. I've heard plenty of stories like this where it turned out the real reason was that management's own rule was that anyone who touched that server without that certification became personally liable for damages, and management had been warned about their lack of certified people but refused to send more people on the xyz server training course, and or something on those lines.
The negotiation of specified work duties resulted in an agreement between the company and the union representing the employee. If that doesn't matter, then why negotiate at all? Do employees get to decide that they're not going to do something because they don't feel like it?
If you want flexibility, you negotiate flexibility. You don't negotiate the reduction of work duties against wages, and then demand that employees do whatever they have the technical ability to do. If I have the technical ability to do accounting, but I'm employed as a bus driver, can my employer demand that I balance the books?
Employers don't own employees. There's a contract that promises specific wages for specific work.
And if the floor was really dirty and he had a good reason (showing off the office to a visitor and nobody else was available), I'd be like "sure thing, lets get the place nice for the visitor; I'm not busy". Or, if he was just a neat freak and constantly asking people to do work they weren't hired to do like that, I'd say no.
> Do employees get to decide that they're not going to do something because they don't feel like it?
Generally, you're hired with a job description. Anything outside that description is up for discussion. I mean, I'm a software developer, but if I had to have a union contract that said I wasn't _allowed_ to empty my own garbage when it annoyed me that it was full... I'd go elsewhere.
I don't expect the owner of the company to prioritize my interests over those of the company or his own. But I do expect him to consider my happiness and well being when making decisions that effect me (or, more generally, groups). And, along the same lines, I prioritize my well being over that of the company, but the well being of the company matters to me, and I'm willing to be flexible to help it succeed.
But to answer your broader question, the reason unions sometimes point for seemingly narrow job specs is to prevent management picking and choosing titles in a way to keep pay and membership down.
Let's say that in this situation, you have 5 Server Janitors and 1 Sysadmin, with corresponding pay rates of course. Maybe the janitors have the skills to turn on the server, but the spec says only the sysadmin can. Whose fault is it that there's just one sysadmin? And if the job spec says anyone can turn the server on, why give anyone the sysadmin title?
Not to mention the history of labor battles (actual fisticuffs) and police departments in many parts of the country... talk about adversarial!
It's management's responsibility to make sure they have the right people on hand when they roll out an update to a major system. It's also their responsibility to come out of union negotiations with the right contracts, which would have at the very least included some sort of force majeure clause to account for technical disasters.
Having 24hr operations without adequate technical support is 100% the fault of management.
This is why on call exists. What if their worker had been drinking, or awake for 36 hours, but decided to head into the office to help out the team? There is plenty of caselaw on this very circumstance when people are killed or get arrested.
Unless workers own equity this is not at all as much of a truism as it sounds. Could be rephrased as “but they should all be working to enrich their bosses”.
There's an issue with one of my servers at 3am and I'm pretty sure it just needs a physical reboot.
No chance they'll let me into their data centre to fix it myself. Even though in this specific scenario I might be able to solve the problem with no cost to them.
I can also think of a lot of reasons why I wouldn't want just anyone to be able to restart my servers.
Sure this sucks, but maybe I accepted the terms of the agreement because I figured there was a low chance of having the issue and I wanted to save a few bucks.
Even if this weren't the case, if you're ripped off by a used car salesman you will tell every single person you know that they're a snake.
Even if you don't do that, there are arbitration courts you can take them to to both waste their time and force a refund (VCAT where I am, I'm sure there's something similar overseas).
I really don't think it's in a used car salesman's best interests to lie and swindle.
A collaborative approach is a lot more like when you ask you're knowledgeable friend "what kind of bike should I buy?" and they ask you about your needs, goals, and budget then guide you towards specific options. They're helping you make a purchase, without pressuring you into something that's not useful to you.
I get what you mean now. As someone who "does sales" a fair amount in my work (owner of a second-hand video games business) the adversarial stuff is actually really frustrating.
I always try to give the customers the same advice I'd give a friend or family, even "downselling" them from a $100 purchase to a $25 repair if that would be more suitable, yet still so many people are adversarial and distrustful.
From my experience, this distrust hurts (non-expert) consumers even more than it hurts the businesses. Ideally, you'd have an honest salesman pointing out the pros and cons of all the different products so that the consumer can make an informed choice. Maybe that product that costs $50 will last for 20 years of continuous use, whereas the $30 version will break after 18 months.
Instead, because salesmen can't be trusted, they rely on their own instincts and buy products whose prices are completely uncorrelated with quality.
At work you have or done have a job or even revenue if the only thing employer and employees are doing is trying to throw wrenches into the machinery to get the upper hand.
In an unending game of the prisoner's dilemma, either you all win or you all lose.
Now obviously all other things being equal, I'd rather pay less money (or charge more money)
But in most cases, neither the seller nor the buyer operating in good faith will really try to squeeze the other because losing a multi-hundred-thousand (or even million+) deal by being too anal about $1000 is in neither one's interest.
If a seller got very "adversarial" most buyers would say "fuck you, I'll keep looking."
It isn't businesses that want it, but unions demand it as a power move- power against the workers. By being forced into a particular union, workers lose their recourse against unions that behave badly.
For one thing, it undermines their ability to screw over new hires at the benefit of those with seniority, and allows them more wiggle room in wasting the money they collect in dues on things like retreats to remote islands.
There are a few instances of places throwing off bad unions, but it is a long process, unions will fight back in courts, and you have to be prepared for retribution from your coworkers who disagree.
Having union membership in any way tied to your employer is nothing but a way to abuse you, the worker.
They have to win at the opponent's expense.
Instead, both parties should be looking for win win solutions to all the problems they face.
At a friends workplace, the union recently fought management and prevented a prevent work from home policy from being implemented. This was something that both the workers wanted and management wanted, but the union saw it as leverage to push for other demands.
If you're in management, being 'the adversary' probably means being on the back foot in terms of negotiating and probably compliance with local labor laws.
An unenviable place to be (said with a wee bit of sarcasm).