Is it just me or does it feel refreshing to hear a CEO accepting some responsibility involving one of it's products regardless of what the investigation may finally reveal as the root cause.
The buck does indeed stop at his desk.
> As producer, the responsibility for being unable to predict the current influx of new players falls to me. The days before an expansion’s launch are supposed to be ones of excitement, but instead they’ve brought many players grief, and for that I, personally, am extremely sorry.
(Excerpted from a long and detailed message that explains the situation, including the semiconductor shortage.)
https://na.finalfantasyxiv.com/lodestone/topics/detail/c2d7b...
When was the last time you saw a company apologize for their service being too popular?
January this year that I can recall.