FB mistakenly disables acct for 7 months after user sets up QAnon support group
businessinsider.com
businessinsider.com
I can understand that big corporations like Google, Facebook, Twitter, and a few others have a problem of trying to publish millions of pieces of content a day, as well as numerous complex customer support requests, many of which are truly dumb. Their scale is so massive that they have to use various dumb algorithms to try and perform many of their functions like blocking sexually explicit content towards children. The problem is that algorithms are very far from perfect: even if those algorithms make a mistake just 0.0001% of the time (and I'd bet the real number is far, far higher), they still screw over the lives of thousands of innocent people every day.
Anecdotally, I've had the following happen:
* I've had a real business blocked from Google Ads apparently without a human ever looking at my support request in the mix. Had to shut down the business and let people go because Google offers no way to speak with a live human.
* I've had a business account blocked from a popular payment provider because a receipt had the word Gay in the title: their algorithm apparently thought it was something sexually explicit that wasn't.
What these massive companies must implement is some kind of paid, human support for desperate customer support requests. I don't care if they must charge $20, $50, $100, or even more for to make it feasible to staff an actual human customer support line. But there must be some way for people with real issues to have a reasonably fair hearing on their case. It is reprehensibly evil that there's basically zero way to address so many problems with these Silicon Valley Giants.
PS: Mark Zuckerberg is doubleplusgood, plz don't ban me bro.