If my laptop has 13 repairs over the first 2 years of use (and under "very well treatment"), I would consider the laptop a scam and never buy from that manufacturer. But since the machine got an Apple logo on it, somehow all the problems become material for praising their repair services. If this is not symptom of Stockholm (wink to author) syndrome, I don't know what is.
I still have my 2010 ThinkPad from Lenovo, which, besides of a broken audio jack and completely drained battery, is completely fine. Everything else works as 10 years ago. Of course this is anecdotal, but wouldn't any of you prefer a laptop without issue to worry about than one with tons of issues but getting free and fast repairs? Good repair service shouldn't be excuse to shitty quality of the hardware and software.