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It sounds like Apple's poor build quality directly netted them an extra sale. Why build better hardware when they can cultivate brand loyalty?

Same, with roughly the same ridiculous quote. 2019 MBP touchbar died just a week out of warranty. Had it have completely died I would have been happier than the persistent flickering it now does. In spite of thousands of such reported problems, my understanding is that Apple refuses to acknowledge it as a defect.

If my touchbar stopped working, I don’t think I’d notice within three months. (I have a physical esc key.)

That is generally my experience except when coding, I need the F keys for that.