source: http://travel.usatoday.com/destinations/dispatches/post/2011...
Either USAToday misinterpreted/misreported a quote, Airbnb lied to a reporter on the record, or Troy is making up his story. I can't see any other way to reconcile the evidence put forth.
With a single booking, one person’s malicious actions victimized our host and undermined what had been – for 2 million nights – a case study demonstrating that people are fundamentally good.
Note it implies this is the only incident that has occurred, but they could have had three million incidents and this statement would still technically be true as long as they had two million nights without incidents.
Somehow, I doubt USA Today will be thrilled about being manipulated that way...
Somehow, I doubt USA Today will even notice. They get served up far more egregious statements on a daily basis.
And, by the way, the statement is literally true, regardless of the number of prior incidents (within reasonable bounds). They aren't claiming a perfect 2million night streak in the quote-- rather, "a case study demonstrating that people are fundamentally good." If they had had 2000 prior bad incidents, they could easily argue that a 99% problem-free rate demonstrates that "people are fundamentally good."