Learning to improve your inquiry and observation skills is critical to increasing your impact on the organization. It will impact how you build tools and products (internal and external): "The simplest way to define product thinking is that it is the skill of knowing what makes a product useful — and loved — by people. As with all skills, it can be nurtured and developed; it’s not just an instinct one does or doesn’t have (and even instincts are trained, after all)."