Agreed. I certainly relate a lot easier to, say, pickers and packers in a warehouse than I do with execs in fancy offices. Maybe the article wants me to flip that around, but it's the workers - the
actual users of my code - who drive what software I write and how I write it, and it's therefore their best interests that are at the forefront of my brain - and if it's in their best interests, then it's in the best interests of the company as a whole, since (to the article's point) enabling ground-floor workers to work as efficiently as possible both maximizes profit
and minimizes cost.
Being disconnected from ground-floor workers has been the hardest part about remote work, on that note.