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I am vaguely aware of twilio's api offerings, but they don't have a consumer product do they?

What in particular are you doing, and how much does that cost?

Ya I’m curious too. How would you switch to Twilio without doing the coding yourself?

Twilio studio let’s you config a call flow visually for this.

Alternatively you can use TokTiv a free (limited number of users) PBX from an Indian company that relies on Twilio numbers: https://www.toktiv.com/

I’ve been using it for a year. It’s been buggy at times but improving.