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My 94 year old grandpa would constantly struggle with zoom, to the point that we'd schedule him 15 minutes early to avoid half the meeting being about zoom problems. Hangouts worked well for him first try. The auto captioning also works quite a bit better with hangouts, which is good for people with hearing loss.

I used to agree with you, until I discovered that (surprise, surprise) Hangouts works great on Chrome, not so much on other browsers.

Can you be more specific about the UI problems? It seems pretty equivalent to Zoom to me.

Two words: Gallery view.

Like what in the actual fuck. How are they unable to do a simple grid properly? It’s just rectangles. The UI is there to copy from Zoom even.

I don't think having the gallery view grid less gracefully handling non-even numbers of participants justifies saying "The UI is so bad it's hard to believe".