Brian Chesky is not a douche. Whatever he did regarding this situation, he did with one billion dollars worth of pressure on him. If he made some kind of mistake, then it was much more likely due to the pressure of the moment than a flaw in his character.

He's actually one of the few truly good people that I've ever met. When I read the other day that he had reached out to the woman with support and money, I figured the issue was settled. I'm sure that he and the entire AirBnB team feel horrible about this and are willing to do whatever is necessary to make it go away.

You, indeed, should not have been vulgar. Particularly here on hn.