Why pricing by logins for a support tool is nuts

I really don't like accusations of lying even if it is accurate (not the case here). I think we need to clean up our discourse and treat people with the benefit of the doubt as much as we can. Public conversations have become so coarse and argumentative.

Not only do they waste my time then, they also waste my money.

And if I wanted to annoy somebody I knew was using a pay-per-ticket account, I could quickly write up a small script to submit thousands of bogus tickets.

Charging for a resource entirely under control of others and not at all under your control seems to be a bad thing for me.

Software is turning into a commodity and will eventually be priced like one.