This post is in the right direction and I applaud Brian for stepping up, but this has taken too long for this to happen. If you note in EJ's post, she states that she would not be compensated for any damages and she was on the hook. Airbnb didn't step up to the plate until it was posted on Techcrunch. This has been simmering since June and they really could have gotten ahead of this and handled this entirely different. Imagine had they come out in June and fessed up and said this is how we are going to handle it. EJ we are taking care of everything, we are instituting new policies, looking into insurance and we will have a dedicated 24 hour hotline for customer support. They would have set the precedent for how to handle these situations. Instead they did like everyone else and only dealt with it once it became a much larger issue.

/sidenote if I was Brian I would by no means be quoting EJ's blog post as proof to saying they handled this correctly. Because they didn't.