Easy, because it's their home, not an office, not a place to be video recorded and studied by algorithms.
If we don't understand this simple fact we are doomed.
So I fully agree, but we have to acknowledge then that the same kind of work can't be done at the home? On the flip side as a customer I wouldn't want my personal data to just float about the country into people's homes with loose security?
>On the flip side as a customer I wouldn't want my personal data to just float about the country into people's homes with loose security?
exactly this is my point, too.
Also it's not an insurmountable problem - recently I was paying for something over the phone, and the person said "I'm currently working from home, so in order to take your payment I will have transfer you to an automated system". Done.
Do you work with PHI or PII? Should there be a webcam in the home of software developers with much more efficient access to that data? They can dump the entire customer database and sell it to spammers, can call center employees do that?
Well.. yeah? Software developers shouldn't have access to PII and if they did need to for some reason I really would expect to be on a vid-conference with our DevOps team whilst I investigate an issue?