In fact, I would be upset if I had a sheep for an exec. I want a exec who is kind, and who can lead and is firm. Not screaming, but almost there.
What?! I've worked with executives most of my career. Screaming was definitely not common place. I can only recall 2 examples, and neither lasted long or had any business being in a position of power. And what even is "involuntary screaming"? Has the executive just broken their leg or something? If so OK. But if they're just yelling at an employee about work, it's not "involuntary".
> cannot be called abusive.
It can. I'm calling it abusive to scream at an employee.
> In fact, I would be upset if I had a sheep for an exec. I want a exec who is kind, and who can lead and is firm. Not screaming, but almost there.
I don't want an exec whose almost screaming. I want an exec who is in control. Screaming is the antithesis of that.
But, there is no mention that he frequently screamed. Screaming once or twice, out of stress perhaps, is not "abusive". Definitely, one should make amends / be regretful of that.
I've somehow gone 10 years without screaming at an employee, and it's not something I'd tolerate from any of my managers. Definitely not from an executive. The higher your rise the more responsibility you have to model proper behavior. If you can't handle the stress of being an executive and control yourself you have no business being one.
Barring maybe some safety issue (screaming at an employee to stop before to they drive into a ditch), there is no good reason to scream at an employee. If firing is justified you do it calmly and dispassionately. If it's just behavior that needs corrected, you do it calmly and firmly. Screaming weakens your message and makes you seem erratic and out of control.
You see, screaming happens on a spectrum. It really isn't black and white. I wish there was a quantitative scale, but there isn't. And it actually does depend on a person's natural demeanor, some people literally scream when they're even being nice or happy! Is raising your voice without being negative called "screaming". I don't think so.
Perhaps true "screaming" is that which is coupled with negative words / profanity / putting someone down.
Assuming calmly and firmly hasn't worked.
Most of us are probably fortunate enough to have mature and cooperative coworkers, but that isn't always the case. Honest question.
Good question! I'm going to say no (except for lecturing, which I'd say is different than the others) for a few reasons.
First I'm going to claim if your actually being clear this situation doesn't exist. Being clear means making it clear how serious the issue is and spelling out the consequences if the behavior doesn't change. Imagine Fred has been filing his TPS reports late every week, and in our industry late TPS reports are a serious liability. I've had multiple conversations, starting with "Hey Fred, your TPS reports were late this week. It's actually really important that those are filed on time." To more serious conversations where I've invited him into my office given him a chance to explain what the situation is, and made it clear why it's so important and that this must be done. And his TPS reports were late this week. Fred's on his last chance.
The way to deal with this now is to make it clear, this is it. "Fred, we've had multiple conversations about your TPS reports. When I asked you why they were always late you said you kept getting busy during the week and it was hard to get them done. I made it clear they were higher priority than your other work because not having them puts us at risk for X, and told you to prioritize them, and come to me if you need something taken of your plate to get them done. You haven't done that. This is a serious situation Fred. I'm going to be paying attention to make sure you file on time from here on out. If your reports are late again, you will be fired. Do you understand?". Then listen to Fred's response and drive home the point if necessary that he will lose his job if this doesn't change.
On the other hand I could drag him into my office (or just do it at his cube) and scream something like "Fred what is wrong with you?! I need your TPS reports! How hard is that? If you do it again your fired!" Really imagine someone screaming it for a moment. See how unhinged they look? In the first example it's clear to Fred that he's going to be fired if it happens again precisely because I'm in control and calm (not calm does not mean not being firm). In the second Fred's not sure if that firing threat is real or if I've just lost my temper.
But let's say for a moment Fred's not normal and really does just respond better to screaming than clear communication. You need to fire Fred. You can't have someone on your staff who you have to scream at every time you need to get a point across, and if he's like this with you, he's going to be difficult for others to communicate with too. I assure you, you can find someone just as good as Fred who isn't this difficult to talk to.
But Fred is weird in that he responds best to screaming AND he's a savant at his job? You really don't think you can find someone who can do the job as well? I doubt it, but even accepting that as true... Fred's gotta go. Up till now, we've just focused on the impacts to Fred, but the rest of your employees will be paying attention too. They'll see how Fred's treated and that's what they'll expect from you. If your screaming at Fred, they're going to be constantly afraid that if they make a mistake they'll get the same treatment. This may result for example in them attempting to cover up a mistake instead of working with you to resolve it. This same effect is why it's important to manage people out compassionately. You might think that it's fine to tell Fred to "pack up his shit and get out, he's done", or maybe just let him discover his key-card doesn't work one day, after all, Fred's going right? What's the point in being nice about it? But your other employees will be paying attention and they probably won't see the line of disciplinary discussions or issues that you haven't advertised leading up to this action, so it's important to handle the situation with as much grace as possible for their sake if not for Fred's.
If anyone is still reading this I'll also note I separated out lecturing. Depending on how you choose to define it, lecturing may be appropriate. By that I mean explaining why it is so vital in our industry it's so vital that TPS reports get done on time, so that the employee understands that this isn't an arbitrary requirement. As much as possible you should try to avoid making it a lecture where you talk and their eyes glaze over and keep it an interactive conversation, but one could easily imagine an employee then reporting "I got lectured on the importance of TPS reports", and that interpretation may be unavoidable.
I mean, I'm sure it happens, but it's ultimately a sign that that manager's manager is not doing a good job.
Perhaps the abuse is the thin skin. Perhaps the abuse is the lack of forgiveness. Perhaps the abuse is the failure to recognize we all have flaws.
I don't care if you "like" screaming. There are lots of things I like to do that aren't appropriate in the workplace. If you want to go to a "scream club" and scream your heart out you do you. In the workplace as a corporate executive act like an adult.
> and in some cultures a lot of screaming is common place
By all means enlighten me as to in what cultures it's common place for your boss to scream at you and not considered dysfunctional?
> Perhaps the abuse is the thin skin.
No.
> Perhaps the abuse is the lack of forgiveness. Perhaps the abuse is the failure to recognize we all have flaws.
People have flaws. People can be forgiven for them. "Forgiveness" doesn't mean all consequences go away. If you can't do your job as a executive properly, I can forgive. I can't let you keep abusing employees.
Im willing to bet the same is true for israel, croatia, and serbia
> Perhaps the abuse is the thin skin. Perhaps the abuse is the lack of forgiveness. Perhaps the abuse is the failure to recognize we all have flaws.
Out of all the comments supporting abuse in this thread, this is the most damning one of all.
So let's talk about the effectiveness and efficacy of screaming. What is the point? To compete for attention? Won't that just lead to louder and louder screaming and the drowning out of voices of people who have the decency not to scream?
To intimidate a coworker or a subordinate?
To express anger?
I can't think of one reason screaming could be beneficial to the workplace, but I can think of many that make it intolerable. Intimidated, stressed subordinates. A culture where the loudest person (not the most competent) gets the most attention. And acceptance of a practice that can easily turn abusive and lead to a toxic workplace.
After about 30 years in the industry, I suggest you reconsider your experience. The only place I've worked that had any kind of executive screaming was IBM, which was completely disfunctional.
Someone who involuntarily screams at a coworker is someone who needs help.
It is possible that what's been acceptable for a long time is no longer okay. At the very least, I'd say tantrum are unprofessional; After all, if the exec is losing their shit over something minor, how can I trust them to keep a level head if things really get challenging? But maybe some people respond better to the stick than to the carrot, or to a reasoned explanation of why the cart needs to go to market.
It’s low EQ.
That said, I’ve definitely seen people say someone was screaming at them when nothing of the sort even remotely happened. So your mileage may vary.
In the UK this is called anti social behavior.
Having worked almost ny entire professional life outside of the States I have never, not once, heard of this happening. And it would absolutely not be tolerated in any professional organisation that I’ve been part of.
Or have I just been lucky not to have come across this type of behaviour?
I really pitied the juniors who learned to model this as what "good" looked like, I suspect it has genuinely harmed their long term life prospects.
In response to complaints it was always, "he's a Southern European, they're passionate," that came as the response.
So not unusual at all.
Eh, sorry, no. I mean, maybe if you drop a book on their foot or something, but if it's just screaming at employees as part of their work, then they should probably be looking for a less demanding job.
It was abusive, and everyone knew it.
There is no situation where screaming at employees is okay unless they're actively endangering lives.
If somebody loses their shit and flies off the handle, then calms down and apologizes and doesn't do it again, that's forgivable. That doesn't mean it was acceptable to do it in the first place.