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Comment by thunkshift1 | Hacker News Reader

Edwin from stripe - is it too much to ask to have an actual human look at the data and make decisions that concern someones finances and earning situations? What does a ‘100B’ startup even mean if you cant even invest in some decent customer care and outreach… looks like nothing was learned from the Robinhood fiasco.

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I can't share specifics about OP's account, but four humans reviewed the data (i.e. humans hit send on each of the above emails). This is no excuse, though—verifying the legitimacy of a business while protecting customers from fraudsters is something we don't take lightly. This was a rare case in which we were missing some info—but we want future cases to be increasingly rarer. We're reviewing what happened to prevent something similiar from happening again.

> humans hit send on each of the above emails

Some human might have hit the send button but those emails definitely don't look like they were authored for this specific case as it looks like a generic template email.

Good to see the OP got their issue resolved but I hope someone at stripe implements at least a call back and email reach out before shutting down someone's business in the future. This is a very similar issue with Google where they shut down entire developer accounts without explanation and developers have to create enough shit storm from social media and tech blog posts to get a human to reach out. Droidscript being the most recent well known case:

https://news.ycombinator.com/item?id=26956077

Do you intend on going back and reviewing past accounts that were terminated for the same reason?

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