Just some feedback from me. Here's email 1, which looks automated: > Our systems recently identified charges that appear to be unauthorized by the customer, meaning that the owner of the card or bank account did not consent to these payments. This means that we can no longer accept payments
Email 2, which feels like a human looked at it: > Thank you for completing our verification process. Unfortunately, after conducting a further review of your account, we’ve determined that we still won't be able to accept payments for xxx moving forward.
Finally email 3, definitely a human: > It looks like some activity on your account was misidentified as unauthorized, causing potential charge declines and the cancellation of your account. This was a mistake on our end, so we've gone ahead and re-enabled your account.
There's a lot of mixed messages here that could lead customers, like myself, to freak out. It feels like there should be a different process. If it wasn't for me reaching out in a bunch of places, I would've been lost as a customer.
Now if you'll excuse me, I'm going to go take my heart medication.