This may be untrue because of reception issues (phones out of coverage areas or on their fringes) or because the phone number is associated with a non-phone device (e.g. LTE modem) that is not able to deal with SMS traffic.
This one is particularly galling for me, as I live in a fringe reception area (because topography happens!) but so many corporate devs labour under the illusion that we can all receive texts, and receive them instantly. This can have serious real-world consequences. (Try telling a certain bank's debt-collection department that text messages delivery is unreliable.)