> It takes two seconds to decide upon which special-function key to press. Deciding among abstract symbols is a high-level cognitive function. Not only is this decision not boring, the user actually experiences amnesia! Real amnesia! The time-slice spent making the decision simply ceases to exist.
That's not my experience at all. Once you learn a keyboard shortcut, it doesn't take two seconds to recall it. Were his tests on expert users, or on beginners?