We don’t have a public SLA right now but work with customers directly to establish one that makes sense for both.

That being said, check out this blog post https://hookdeck.com/blog-posts/hookdecks-approach-to-reliab... about our approach to reliability. Essentially we’ve decided to focus on ingestion by reducing the dependencies to a minimum and completely isolating it from the rest of our infra. We can’t guarantee 100% uptime, that would be unreasonable, but we can have a better likelyhood at ingesting your webhooks than you do.