No leases on brick-and-mortar stores.

No retail employees.

A first-mover advantage in the online space.

No history of charging late fees. This is a really important point - in my mind, the name Blockbuster evokes the image of a scolding librarian who sells used cars on the side.

And, of course, Netflix also has a different CEO.

The long tail (http://en.wikipedia.org/wiki/The_Long_Tail).

I had Blockbuster's Netflix-like service. At the time I canceled (to switch to Netflix) something like 17 of the 22 movies in my queue were unavailable with a "long wait".

Amazing customer service

price