OTRS? http://otrs.org
I think it has all these features but I only ran a quick search on the site, you may want to ask them for specifics.
Open source, free, you can even get it in vm appliance form: http://www.turnkeylinux.org/otrs
I think it has all these features but I only ran a quick search on the site, you may want to ask them for specifics.
Open source, free, you can even get it in vm appliance form: http://www.turnkeylinux.org/otrs
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