Yeah. The sad thing is, I've never used a single chatbot that was actually helpful. I naturally don't go looking for conversations with chatbots, but recently more and more companies decided to shut down their email address. So the only way to resolve an issue is by wither talking to a chatbot and then a person (hopefully), or by phoning them (and I'd rather not).

Some chatbots even refuse to let me talk to a person at all due to a bug (the dutch water utility service). Another asks you to write a message to the human representative and then discards it due to a bug (bol.com).