New Leadership at Blizzard
news.blizzard.com
news.blizzard.com
Firstly, Brack was only president for 2 years and a lot of these incidents happened prior BUT if you're in charge you're responsible. That's part of the deal that comes with that giant pay check. You don't get to say "it's not my fault". So Brack absolutely should go because he's seemingly failed to correct the toxic culture.
You'll note the email talks about "Blizzard", not "Activision Blizzard". This is how you can tell Kotick is distancing himself from this. It's "Activision Blizzard" when things are going well and "Blizzard" when it's not. Kotick is I'm sure busy selling this narrative that Blizzard is an autonomous unit. It's not. It's fully Activision at this point.
Activision Blizzard has squandered their most valuable properties. The only thing propping up WoW is a 15 year old version of the game that's quickly being ruined with the exact micro-transactions that ruined the game to begin with. Does anyone still care about Overwatch? Prediction: Diablo 4 is going to disappoint. This is the same company that brought you Diablo 3 after all.
As for the new co-leaders, ugh... this just screams PR. One of them is a woman of course. I'm not saying she's unqualified (although both of them are relatively recent hires, interestingly). But you know given the lawsuit that this was going to happen. But the main issue is that there's two leaders. We all know countries need two presidents, armies need two commanders, etc.
So what this suggests is that Ibarra had the confidence of Kotick and the board, she would now be president. So she's co-president because of the lawsuit. It may not be true but that's how people are going to interpret it.
To get out this rot it can't stop at changing the executives. Blizzard honestly needs someone to come in and clean house. This goes beyond the lawsuit, which is no doubt a relatively small minority. This is about half the company probably being useless.
> Titles mean a lot in the corporate world. Until 2018, Mike Morhaime was CEO. When Brack took over, he was president. Now, Oneal and Ybarra are described as "co-leaders."
> A clear glimpse at who's really in charge: Bobby Kotick
[0]: https://twitter.com/jasonschreier/status/1422536264851640320
We'll see I guess, I know I won't be spending any money on Activision-Blizzard in the foreseeable future, there are more than enough games out there.
I don't think it needs mentioning. It is impossibly hard to keep the same culture at a game company two decades later, especially when the company grows so much. It's not like Valve is the same Valve that released Half-Life, or Bungie is the same Bungie that released Oni. None of these companies today could possibly have a similar culture to what their company culture was when those games came out.
Changing company culture, it turns out, is easy. Stupidly easy. I say it's "stupidly" easy because all you need to do is hire new people, and most companies already do that. The hard thing is changing company culture in the right direction.
My 8 year old nephew spends vastly more time on very old and Indy games not because their “popular” but simply because their more fun.
In fact Blizzard and especially Activision aren't really well loved company by gamers. Didn't EA got the title of worst company multiple times? They probably have a decent competitor now.
Don't forget turnover rates, too! The games industry especially has turnover rates that would be astounding in some other industries. Crunch culture and youth culture (both direct co-factors in the issues Activision are being accused of) leads to a games industry that is perpetually stuck "young". The median age of a developer in games has pretty much always been close to 25. (We're getting very close to the point where the median age of developer at a videogame company is younger than Diablo 2.)
It's easy to believe that videogame companies especially have short memories and cultures that lack maturity when they are perpetually stuck in an elongated sort of adolescence by mostly only retaining developers that can put up with crunch and lack of work/life balance in the name of "passion" (who by nature of those challenges are almost always going to be younger and more naive).
But hope springs eternal.
[1]: https://www.escapistmagazine.com/v2/wow-producer-discusses-k...
For me, that's a huge negative. I remember that the dungeons on the shattered plains (i think) specifically revolved around the shattered hand orcs or whatever. They synced with the area and the quests I'd been doing locally. It felt like a cohesive world I was involved in.
I cannot argue that the new system isn't efficient. It got me playing and it got me loot. But I never learned anything about anyone. I never engaged with the story. I'm just old I guess xD
What I didn't like was the forced socialization. I'm fine with my IRL friends, I don't want a bunch of people pinging me when I login to Wow. I just want to login, group up for a Mythic and log off.
Not everyone has to play like you do.
There was a "golden age" of WoW where things were new, and hard. It was a perfect balance of difficulty and grind made bearable by the newness and marvel of it all. I liken it to finding a new programming project which you are stoked on. The effort/reward loop is finely tuned.
LFR was part of a bunch of changes, spanning years, that evolved WoW but moved further and further away from that initial magic.
The gripe many have/had is that LFG/LFR removes the community building element of having to find a group, or find a guild. You had to really work to get a group, and work even harder to get (and stay in) a guild. I remember when I first stepped into SSC. I had spent months working for that. To then work with that guild to clear SSC and move on to Hyjal was thoroughly amazing.
Yes, you can still "do" that (get a guild, hardcore raid) but there was something about knowing that other people hadn't even seen what you were seeing, that was thrilling.
I think some people also don't like that the same gear (or nearly the same) models are available to LFR groups. Back in the day, if you saw someone walking around with a full T3 set it was something magical. Nowadays, everyone kinda looks the same.
I remember that I first started feeling that way when LFR was introduced.
You have to have power inflation, for any of the common content models to work.
And you have to also provide a fast lane for new players, otherwise no one is going to join, only to be a decade behind where everyone else is now.
It's unfortunate because it screws existing players. But ultimately, that's only because they believe the myth that MMO stats / levels / gear actually have value.
All in all, they grew up with their player base and I don’t fault them for it in the slightest. Sure, minor gripes here and there but generally speaking, they have made the right calls.
And, mind you, Duty Finder in XIV isn't just a raid thing: every single piece of instanced content uses it, even levelling dungeons, and that applies whether you're queueing solo, queueing with a partial party, or entering content with a fully premade party (even right-clicking on a dungeon entrance just opens up Duty Finder). XIV doesn't just respect the player's time: the entire design of the game is built around respecting the player's time at a fundamental level.
I just used to be a hard core gamer so I share the sentiment that some may feel which is that the glory days of WoW are long passed. What we have now is objectively “better” in every way, and yet, you can’t help but miss the past.
In short, WoW has transitioned to being run by people who don't play the game, don't understand people who do play the game and are targeting the game at people who don't play the game at the expense of those that do.
LFR undermines both the aspirational part of the game, which is extremely important, and the social aspect of building relationships, which is super-important and the real reason most people stick around.
Now we have 4 raid levels (LFR, Normal, Heroic, Mythic), which is too many. The differences are largely cosmetic and minor ilvl bumps. There are some unique items in higher tiers, to be clear.
Lastly, LFR is essentially an interactive cinematic. It's part of what I like to call "conveyor belt content". There's no choices to be made. The outcome is almost certain. You may as well be watching a cinematic. This probably goes well beyond LFR.
Classic was "hard" because of organizational challenges, patience requirements, and most importantly lack of information. Access to information has completely changed the game, explaining why it took people virtually zero time to beat MC this time around. The classic of reading some sketchy material on forums to understand raid mechanics and raiding with keyboard turners is gone and can never be recreated.
Current game designer Ion Hazikostas is a hardcore raider, guild leader and completed every raid in game on the highest difficulty. I don't think it's fair to qualify him as not playing the game. Of course I have no idea about their internal chains, that's only a public high-ranked figure.
I'm generally agree with your stance and I don't like many changes either. But I can accept that those changes actually were necessary for the game to survive, as current playerbase is completely different from those who played the game 10 years ago.
Also, Blizzard tends to over-focus on the behaviour of Mythic raiders who are like 1% of the population. And I don't mean they cater to their needs. I mean they burden everyone because of perceived "abuse" that would otherwise occur were something not in the game (eg conduit energy).
The original version of XIV wasn't like this at all, and that version was a massive flop, but then it was rebooted into its current incarnation by Naoki "Yoshi-P" Yoshida, who has extensive experience playing MMOs for decades from Ultima Online to EverQuest to old-school WoW (I would recommend watching Noclip's documentary on XIV [1] [2] [3] for more on Yoshi-P's background and the decision to completely reboot the game). It's precisely because of his experience with the warts and frustration of old-school MMOs that XIV is so streamlined and committed to not wasting the player's time, and XIV is massively, head-over-heals successful for it.
It turns out people really, really don't like forced socialization, and when an MMO comes along that does away with it, people flock to it in droves. The facts don't bear out your allegation that forced socialization is "the real reason most people stick around": XIV's runaway head-over-heels success is due to the fact that it so thoroughly eschews forced socialization that it's often described as a single-player JRPG punctuated by multi-player instances and a completely optional set of social side content.
[1] part 1 https://www.youtube.com/watch?v=Xs0yQKI7Yw4
[2] part 2: https://www.youtube.com/watch?v=aoOI5R-6u8k
[3] part 3: https://www.youtube.com/watch?v=ONT6fxiu9cw
There was time when LFR was boring, yet necessary for hardcore players, but that's just bad game tuning, not failure of LFR mode itself.
Sure this causes turnover, but it’s usually the kind of turnover you welcome during a culture shift. Especially with the transition to remote work, empathy and diversity from senior leadership will only become more important to recruiting and retaining the best talent.
Right next door to this post is another where the ebay CEO escaped responsibility for his employees' harassment of an e-commerce news letter publisher.
So at this point they both appear to held accountable to the same degree, whether that is sufficient or not.
Has Blizzard ever done this before without being in middle of a massive shitstorm?
Surely moral responsibility cannot be assigned like that? Legal, technical perhaps, but people by and large won’t assign all responsibility to the last person in a line of hot potato. Especially since the person in question didn’t actually have 100% freedom to change the organization as he wanted. There was, and still is, a board of directors above him who has to sign off on any big changes. Responsibility should go with whoever or whatever has the substantive decision making authority, and if that’s shared then …
and, importantly, more the team that brought you Diablo 3 than the team that brought you Diablo 2...
Seasons. Themes. Give it another go if you haven’t in 5+ years.
Launch-time Diablo 3 actively felt bad to play. It had about 20 hours of fun Diablo content, and then it turned into this horrible experience that was half: inspecting the dozens of crap items in your bag looking for something someone might buy on the AH/looking for items to buy on the AH, and the other half was trying to play a "Bullet Hell" style game using click-to-move
Since then, they've completely cleaned up their act. Diablo 3 today is a lot like Diablo 2 in that you can just keep enjoying the core Diablo gameplay as long as you want
I can sense the sarcasm here, but I'm curious as to why this isn't the case? I'd imagine having two leaders provides more stability and thoughtfulness especially when it comes to executive decision-making, so what's the problem?
As much as some personality types don’t like it, sometimes you need one person just to be in charge and make a call.
Sarcasm aside, when there is a disagreement between coleaders, whose point of view prevails? When you know that then you know who is really in charge.
One person is in charge, one person thinks they are charge too.
There was an academic achievement award at her school, given based on objective criteria. I don't remember exactly what this award was called or what the exact criteria were (and my memory of the exact details of her story is hazy enough that I'm wondering if she was talking about being named her class's valedictorian). For the school's entire history, only boys won the award. Until my mom came along. She qualified for the award based on the objective criteria by a decent margin. And so, beginning with that year, her school decided to start issuing two awards: one to the top-performing girl and one to the top-performing boy.
So even though she won, she still had to share the award because the school suddenly changed the rules in response to a girl finally winning.
The thread is here: https://us.forums.blizzard.com/en/wow/t/employee-takes-her-o...
Which prompted a (justified) mass outrage and more people coming out with more evidence and relevant situations within the company.
Of course it’s something they’ve likely prepared to do as a contingency since January.
I don’t agree with people calling J. Allen Brack a scapegoat considering his role in this. There are YouTube clips of Blizcon WoW panels being lead by him where the named director that I can’t recall the name or is making misogynistic jokes that the panel continues with. He’s also worked so close to these people that he must have known and failed to act, unlike the head of Activision. Bobby Kotick may be disliked, I don’t know much about him other than that, but anyone that’s worked at the higher levels of an Enterprise organisation knows that the key decision makers are so far detached from reality that it’s sometimes painful to work with them. Not that they are delusional or incompetent, but they simply operate on a whole other plane than the rest of the organisation and that means you have to trust your governing body.
Maybe Kotick needs to go as well, but I don’t see any reason Blizzard shouldn’t be making this move and they should frankly be replacing every single manager and middle manager that has been anywhere near the disgusting bullshit if their goal is to alter the culture.
Brack is obviously not innocent, but that he's the only one being ousted does suggest that Kotick is trying to lay all the blame on him.
https://kotaku.com/activision-boss-loses-legal-battle-over-s...
That's optimistic. To that kind of institution, what matters is getting back to business as usual with as little disruption as possible. They'll just hope that firing a scapegoat will appease the mob long enough for them to move on to another scandal, and if that doesn't work they'll keep firing scapegoats until it works.
Actual company culture changes would require that the people at the top have incentive to change. The higher ups at Activision-Blizzard already showed they were willing to tank the company's long-term potential for short-term profit.
They're not even being called "president", now, just "co-leaders": he's taking the opportunity to consolidate more power too.
> Titles mean a lot in the corporate world. Until 2018, Mike Morhaime was CEO. When Brack took over, he was president. Now, Oneal and Ybarra are described as "co-leaders."
> A clear glimpse at who's really in charge: Bobby Kotick
https://twitter.com/jasonschreier/status/1422536264851640320...
After all, how could you possibly not be a billionaire when you're reaping a salary of $150 million for 12 years?
I don't see how not spending $37 million is hard.
If you're making $150 million / year, why would you "live as if you make a million"?
Like, what are you saving up for? A rainy day?
I mean, yeah, I wouldn't care, life's too short not to use the money for something.
That's utterly ridiculous, you haven't even accounted for 401k and IRA deductions. /s
Jokes apart, why would you spend $37.5m/year? At that level of wealth and compensation, I'm sure there are super-low-interest, tax-deductible loans available for most of one's spending.
Buy a boat, then you will see exactly how one could do this...
It's not hard to figure out how to hemorrhage cash. There was a movie about this - Brewster's Millions.
Regardless my post was half humor and half truth and you asking for a break down is baffling to me.
I have researched way more than 45 seconds. In fact I've invested in a company that buys large ships for the purpose of making money off of them. So you see, your obvious statement that buying a boat leads to loss of money goes counter to my experience.
> Regardless my post was half humor and half truth and you asking for a break down is baffling to me.
I figured it might just be bar talk, without a strong basis. Given that I don't have direct experience with plenty of boat types myself, I thought I'd open a door for some explanation.
Is that why you are so sore? Why didn't you just say so?
It doesn't take a lot of brain power to understand that most wealthy people don't buy yachts to make money, but to show it off. So your entire "don't you dare say that boats are money sinks because I invested in a boat company" is pretty tone deaf.
He probably also has several $10M+ properties that while appreciate some, have a lot of upkeep that likely result in a net loss. On top of that, I'm sure he takes plenty of pricey vacations and eats at $1000/person restaurants. It all adds up quickly if you are living a CEO lifestyle. Most here just haven't been exposed to that world.
He has a private jet, but Activision Blizzard pays that bill.
And once he retires and he has to pay for his travel, he will still fly private, but he won't buy a private jet. They do weird time/share type shit to keep the costs way down.
EA is like MongoDB, you know you are getting a flawed product that's nevertheless fun to use. Blizzard is like Oracle's MySQL, they try very hard to be taken seriously only to eventually stab you in the back.
Nothing follows logic so if you assume something would work a particular way, it will most definitely do the wrong thing instead.
It is fine otherwise.
In a serious tone, I ran large apps on MySQL, it works and performans fine. But makes it easy to shoot yourself in the foot. Go with PostgreSQL if you can choose / it is not a big hassle.
I miss the days when they produced a solid game, charged a single fee, and let a community grow organically around it. SC was a league of its own. WoW was originally created. Let the community tell you what it wants.
It's sad to see institutions decay like this.
There's some debate to be had if that's a bad thing, but it's now a brand and IP holding company with some in-house development.
Seems like Mike Ybarra is a 'Mr Business' type coming from Microsoft XBox who brags about "growth and engagement across services for Gaming at Microsoft" on his LinkedIn (which I don't think bodes well for removing the crazy micro transactions).
Jennifer O'Neal isn't that amazing either... she was the head of Vicarious Visions who have never made original IP, and let's be fair, have basically made mediocre games except for Destiny 2.
Well it's right in the name, so I'm not sure why you'd expect them to build out their own visions.
Anyway, Blizzard has a lot of IP that people already like, doing work in the same universe is mostly fine. Open a side studio to develop new and different things.
A positive example is, Sucker Punch with Ghost of Tsushima. Sucker Punch could have kept banging out InFAMOUS games but they created a wonderful, beautiful game.
A negative example is CD Projekt Red with Cyberpunk 2077 which came out at roughly the same time. The game was a mess and they flushed billions of dollars of goodwill and future pre-order money by bad management decisions that forced a release before Christmas, and put the devs through a crazy crunch.
Now when bringing this back to Blizzard, let's take WoW as a first example... the main game works on having an exciting expansion which is analogous to creating new IP. Player subs rise with good expansions (BC, WotLK, Legion) and free fall with bad ones (WoD, MoP possibly but I think that was more a style issue than substance).
If Blizzard is to thrive I think it needs to create compelling new iterative games (like WoW xpacs and D4), but also totally new compelling like Overwatch.
It used to be that Blizzard never "missed" with its releases. You could buy a Blizzard game, in a genre you never played, and you were guaranteed a great time. I'd say 'Classic' Blizzard (before Activision) had Nintendo-level quality. Now Blizzard has the problem of never "hitting".
Add in the terrible work conditions and fans are put into a terrible situation of loving something made by a company that isn't worthy of admiration.
Imho, new leadership needs to have the ability to execute in a big way to overcome the current trajectory, and that's going to take carefully calculated, and well executed risks... something that the new co-leaders have yet to demonstrate having.
They could easily spend tens of millions completely retooling leadership and eventually anyone toxic, and it would be worth every penny.
When these big companies start to get older they always seem to prioritize the organization itself instead of the value they provide to customers.
Do ya think this is an age issue or a size thing. (or maybe a bit of both?)
I don’t have data to back this up, but it sure seems like once a company reaches a certain scale it becomes more about cutting quality than building a better product.
I absolutely recognize the forces that drive this and I could definitely be imagining a lot of it due to a growing sense of jadedness, but it sure feels true more often than not.
I wish the new leaders well, assuming they sincerely wish to make positive change, but the soul of the company is gone
Any chance he was caught up in this as well, months before it became news?
I can't even tell you how many times I typed YMCA on my Apple IIc, playing Bard's Tale. It was a lot, though.
[1] : https://en.wikipedia.org/wiki/Michael_J._Ybarra [2] : https://en.wikipedia.org/wiki/Joe_Ybarra
They need to differentiate between "We screwed up, something is wrong, and it's time for real change" vs "We have applied lipstick to the pig, now please go away".
They hope that the emotions get attached to the person fired so the company can get rid of it.
I don't think there is any information who has done what, so someone has to go. Severance will probably make for a soft landing.
Some shareholders just need to care enough and have enough time on their hands.
whereas TBC has a load of extra changes, plus the boosts, which makes it a completely different game
what a load of bullshit. all that trust was lost when those two were already in leadership positions.
- Both candidates had such strong claims on the #1 spot, and so much influence, that the company was forced to promote both to avoid losing one of them. Hiring an outsider, like a sensible and earnest company would have done, would have alienated both rather than only one. Is Activision known as a fractious organization?
- They really wanted Oneal, but they added Ybarra to avoid looking like they had undergone a feminist coup. Because they care about what their users think of them, and this is what they think of their users.
- They really wanted Ybarra, but they added Oneal to give an impression of greater change, just because she is a woman.
- Both candidates weren't considered really qualified as a sole "leader", but there was hope that they could handle the crisis together instead. Which implies personal conflicts, poor personnel quality (not necessarily Oneal and Ybarra, of course) or both.
Even worse theories would be easy to think of, but since Blizzard executives can be expected to read HN discussions about them speculation about what they are doing would be pointlessly cruel.
This does nothing to address the problems at the parent company (Activision-Blizzard) or Blizzard's siblings (King, Activision)
what am i supposed to replace it with?
> At E3 2021 Microsoft announced AOE4 would come to Game Pass on PC on October 28, 2021.
If the space themes & generic strategy are more important to you, then check you the XCOM games.
If you want a brutally competitive game maintained by a passionate developer, an active community and has long term support then try Dota 2. (warning - it will consume your life)
If you just wanna build, then city skylines and it's amazing DLCs will keep you busy.
I guess AOE would be a good substitute or maybe supreme commander.
> Look, it doesn’t take a genius to know that any organization thrives when it has two leaders. Go ahead, name a country that doesn’t have two presidents, a boat that sets sail without two captains. Where would Catholicism be without the popes?
I worked in various lead/senior roles in IT Infrastructure, security, support and development at a 5,000-20,000 (depending on the time) employee telecom. I know of one incident in the 17 years I was there that was serious related to sexual harassment. In that case, the "victimized employee" remained with the company, the harasser handled by suspension during a (hours long) investigation where they were fired with cause (also the only case in the US that I'm aware of). I was asked to collect his computer; yeah, firing him was a good call.
Women and minorities in IT -- both technical and management (VP was and currently still is the same woman) were represented well above the average[2] and promoted at no different rate. On our team and among our larger team -- 17 years -- all of the staff acted like adults (some had quirks, but nothing more). I don't ever recall a frat-boy like attitude and I know none of my co-workers would tolerate it. I don't even recall an incident of inappropriate humor. The only thing that came close was one colleague who dropped an F-Bomb casually about every 3 words (usually a "Fckin'" or "Fcked Up" -- despite the word, I don't recall him using the word sexually). He lasted a year or so and didn't get fired for the F-Bombs -- everyone talked about it but nobody really cared[3].
[0] In fairness, I've not followed this story closely, so that may be my perception.
[1] The tempting explanation of "I didn't experience it, myself, therefore I was blind to it" isn't something I can prove I wasn't affected by, but my unusual set of jobs/position in the company allowed for few places to hide this kind of behavior from me at times.
[2] I'm always uncomfortable mentioning this -- we had higher than average because we actively recruited from places that would increase the number of minority candidates. We did not in any way apply hiring practices that favored under-represented races/genders -- and ended up having a very diverse team.
[3] I'm not suggesting harassing/racist behavior be ignored, however, another part of being an adult is tolerating things that we feel are "moral faults" in others without being uptight about it. "It takes a lot of people to make a world" ... My casually-swearing colleague never swore at people or about people -- he swore about things sometimes, and swore casually, even though he chose a word that many in the US feel to be among the most offensive profanities, co-workers used to just comment about "how strange it is to hear so much profanity out of one guy when nobody else is swearing at all".
He worked at an office in a different state, but I worked closely with his team and he had been put on a team that my former boss had chosen to move across the country to be a member of. Apparently Bill (former boss[0], not his real name) met John (F-Bomb guy, same) two days after he started; they got to talking, John found out Bill had a moving truck coming that weekend and invited himself over to help, even buying lunch for him, my former boss and the one other guy who was willing to help.
[0] Not his boss, not even on the same team and they'd met that day -- it was one of several stories; we'd often wondered if the profanity was a mental thing because he otherwise behaved like a Sunday School teacher.
FWIW, I'm also the type to insist on helping friends and colleagues with physical labor work.
I came back to the office, my friend took me aside and mentioned it. Office vocabulary, I think was the term he used.
It's clear that at Blizzard there was a culture of harassment which was effectively bullying. I wouldn't' be surprised to find that men who didn't participate were picked on too. I don't think that changes when a few heads roll at the top. I don't know how to change that honestly.
If you read the legal complaint filed by the state of california, blizzard had gaming lounges with booze that people would often walk in on a couple having sex. At work.
Those of us who can't imagine working at a place like that should just consider ourselves lucky.
1. They are a non-STEM role and this is one of the best jobs for them.
2. It is a video game company. The amount of STEM professionals that I know sticking around in low-growth, high-stress, overwork, and toxic environments is worth it to them because the industry is "fun".
I think a lot of time leaders/companies know they have employees hooked in these roles and don't focus on improving culture because of it.
That said, business environments are most often "clean". That has advantages and disadvantages. But it allows you to work without distraction.
At the "Great Organizations" -- both had founders and CEOs who's "Open Door Policy" wasn't just paper. Both had more complications than a typical company of being able to actually execute on an "Open Door Policy" -- one being fully remote with global (evenly distributed) staff, the other is in-office/global. They both took the time to make employees comfortable enough to be willing to speak up -- to them, if necessary -- in the face of difficulty/evil.
The place I'm at, now, it is a core principal of how the company functions. I don't recall the founders actually saying this was a core principal and I don't think it's written on any walls in the office. However, on day #1, I was set up with a laptop, all of the appropriate credentials and a meeting on my calendar with one of the founders scheduled about two weeks from now.
By Noon on day 1, I had casually talked to both founders four times. If there were a few people in the kitchen, one of them would introduce me to them[1]. By the next day, the founder who I ultimately had the 1:1 with was asking about my kids, by name. By the time the two weeks had passed, it almost seemed silly to have a 1:1 and I've never had another scheduled -- if the founders were in the office, I often talked to them multiple times a day[2]. I would have expected this at a single-office, 5-developer shop kind-of-place but not at a 150+ shop with offices on both coasts and Europe.
Leadership at some companies try to "gimmick" the whole "Open Door Policy" by doing things like "The CEO sits with all of the rest of us"[3]. Our founders have amazing glass-all-around (with window-shades) offices with a really nice lobby area. Our desks were/are pretty basic. I've never thought of it and never heard anyone comment on it in relation to its affects on open communication. 99.999% of the time both glass doors are open, the shades are up and I have walked in there without prompting on multiple occasions. I have been asked questions like "What could we fix with this/that" expecting answers that one would expect "they might not want to hear". I'm a more extroverted individual, so I was comfortable pretty quickly, but I've seen the most introverted members of staff talk like they're "old friends" with the two founders. The only thing I can attribute it to is that they are relentless about having a real open door policy.
Many take discomfort talking openly to people with authority over them, however, if there were ever a "general vaccination" against Blizzard Culture, I'd imagine "a company where every member of staff feels comfortable telling the founders exactly what is wrong, when it is wrong, without fear of being fired" is a principle that goes a long way toward solving that sort of problem. It solves a million others and allow for things like really flat reporting structures. There was one situation a couple of years ago involving a very complex project and even more complex customer that I know I would have quit were it not for the knowledge that I could talk about my concerns, be trusted, and have them addressed -- most of the time I can handle things on my own and just the knowledge of that is enough. Outside of that, I don't think this company could exist without an open communications policy -- our product is "creations/inventions[4]".
[0] And well at that -- not your typical, "here's the new guy" but "this is Matt, we hired him because he really loves Baz-lang -- you should talk to him about that issue on the Foo project"
[1] As "culture comes from the top", if I misjudged a company and discovered during a 1:1 that the CEO/etc was a horrible human being, I'd like to know that as soon as possible so that I can start finding alternative employment. And any CEO (assuming 500 or fewer employees) who wouldn't have time to carve out a single 30 minute meeting after hiring a senior member of technical staff raises a few red flags on its own.
[2] This was partly helped by the fact that my desk was between the kitchen and their offices.
[3] I even had a buddy in a senior role at a software company, locally, where the CEO participated in a roll call every morning. He sat in a standard cubicle away from windows.
[4] I'm not entirely sure what I'm not supposed to share, but we've created a few IoT products; I did the Alexa/Gooble implementation for a device that's sold at Walmart/Target/the likes from a company that's a household name in a lot of the world for their category. We do a lot of different categories, though, including designing the customer experience of a retail store for a massive technology brand. I think the two old-school table-top Microsoft Surface PCs in the lobby won me over, though.
I hold on to a scrap of hope that somehow they will turn it around. But I can't think of a Fortune 500 that ever turned it around, so I can't be too optimistic.
Firing them sends a better message than resigning. But if the culture is illegal then they should be charged as such. Otherwise this same problem will continue to fester elsewhere.
One person to analyze information, ask questions, and make policy decisions.
One person, to have meetings communicating those decisions to everyone who needs to know. Do interviews. Collect feedback.
It's not like one person does all the work, and the other person sits through all the boring meetings. That shit never works.
But one person pursuing new goals and change, and the other person maintaining current responsibilities can work really well. A lot of CEO's have named this "co-lead" their chief of staff, and they have a shocking amount of power for someone unfamiliar with that position.
Health of their games aside, here is to hoping that they at least take care of their employees moving forward. The thing that's most disheartening about the harassment allegations is how many former female employees (50+) came out on twitter to collaborate the claims of run-away toxicity. Not something I expected from a company that positions itself as the "wholesome gaming company of your childhood."
Whatever it takes for them to clean up their workplace, they need to do it. The games, too, will be better for it. Workplace toxicity doesn't just lead to harassment, it kills collaboration and creativity.
Blizzard has its own launcher, which means they can sell directly to customers, at 0% commissions.
Any new Indies have to go through the monopolist Steam, which means a 30% commission and no direct access to their fanbase.
If we want better conditions in game development, it needs to be easier for disgruntled employees to leave and start their own companies. That means, explicitly, that Steam (holding the monopoly position on PC) needs to be pressured to lower its commission (the 15% level Apple and Google are moving towards seems reasonable) and offer the same terms to Indies as they do to AAA.