Home Depot is introducing power tools that won’t work if they’re stolen
businessinsider.com
businessinsider.com
Dark and stormy night in Pacific Northwest. I've finished a long day at work and am heading to meet family at the cabin in the woods. I get a text: "There is a mouse. Buy traps before you come." So I pull off the highway and hit a suburban Home Depo. I grab a wide selection of anti-mouse devices and potions. I try to buy my items but, in a deserted store, none of the cashiers are manned. The "manager" points me to the self-checkout. Ugh. My packing-wrapped packs of mouse traps wont scan. Manager "helps" but then turns it over to me to type in the numbers. With the manager watching I pay, bag my stuff, and leave.
In the parking lot I spread my assortment of mouse-killing paraphernalia on the passenger seat and sent a photo to the family at the cabin. Then I notice my mistake. I paid for two 2-packs of rat traps when in fact I had taken two 4-packs. Do I go back and correct this crime? Do I talk to that useless "manager" and spend an hour struggling to undo my mistake via the self-checkout? Do I risk missing the last ferry? I got into my car and drove on into the night. I am a shoplifter.
I got home and was thinking "that was a lot of beets for $.99." but I still have no idea if I did the self checkout right or wrong when I entered "1" as the quantity.
Really good ones have nice, soft red flesh and don’t have seeds that will break a tooth.
I’ve remarked to my wife how if I ever go crazy, can’t hold down a job, and live in the streets that I would sustain myself with bananas because you can buy a whole bundle of them for pennies.
Woops…
https://www.nist.gov/system/files/documents/2017/04/28/US-Pr...
Arizona:
F. Except as otherwise provided in this chapter or by rules adopted pursuant to this chapter, any package kept for the purpose of sale or offered or exposed for sale shall bear on the outside of the package a definite, plain and conspicuous declaration of: 4. The price, except as provided in subsections K and L.
DC:
(6) DISPLAY AND ADVERTISING OF CONSUMER COMMODITY UNIT PRICES.--A seller shall conspicuously and clearly display the price per package or unit and the unit price in close proximity to the display of the commodity
Produce charged by the item is probably hard to account for, but three times the normal weight seems like something that might be safe to trigger on.
In contrast one of the bigger chains in The Netherlands has a self-checkout system where you get a small hand scanner to put in a holder on your cart, it doesn't make you weigh anything, just show it the barcode before dropping things in your cart (or easier: put your bag in the cart, put everything straight in the bag). At the exit, drop the scanner thing in a charger, hold your phone in front of the checkout screen, Apple pay, done, straight to the car with your stuff already in your bag.
Their UX guys understand how to optimize. The original version made you press a few buttons to select things like "card payment" (still takes only 30 seconds vs the Tesco several minutes of weighing things), a few years ago they made it default to card payment, so you don't have to press any buttons if you use Apple pay or similar.
I guess only Amazon has an even better thing with their "walk straight our" shop. But it has the same optimization idea: Make it as easy as possible for your customers to buy things.
It’s one one the reasons I shop there - quicker to scan, out directly in a bag, and pay.
You can go back later and settle up if you make a mistake. If you don't... well now it is theft.
I'm curious what you believe the crime was? It's possible the item rang up wrong and you inputted the correct numbers.
And whether you should have gone back--what would you have done if you relised you made the opposite mistake--you paid for two 4-packs, but only taken two 2-packs?
I discovered my three "No Trespassing" signs were not on the receipt. It is funny that my anti-crime sign ended up being a crime. I spend so damn much money with them though, recently purchased wood chipper, gas powered post driver and tons of other little things. Probably spent a good $2000 in the past 4 months, so I don't feel guilty.
Making mistakes is human, and I do not think they should feel bad for what they have done (and for not correcting it), and this is coming from someone who cannot steal the bags that now cost 20 pence at Tesco and even went to buy imaginary food at Waitrose after I forgot to pay another time...
I'm always going out of my way to keep things fair and can be quite rigid about this, never even realized there are shades of gray there.
Innocent mistakes are incredibly curious beasts.
I've seen enough of this in a local supermarket (Albert Heijn, a large chain in NL), which has switched to self checkout + random checks on a lot of checkout lanes.
Older people that are more or less forced to use the self checkout because there are now too few cashiers end up making mistakes and are then treated like shoplifters if they end up with a random check. Quite frustrating.
Of course, that backfired once when I got home and realized I hadn't paid for the bucket.
Stealing / shoplifting means you had intention.
The stealing part didn't happen until later when OP realized his mistake and intentionally chose never to correct it
Home Depot is partially at fault for a checkout interface that allows the error to be made in the first place.
OP no more "stole" later on than the store "allowed him to take it". It's a gray area where neither party has preponderant fault.
It's going to cost the consumer time/money/effort to return the item, just like it would cost Home Depot time/money/effort to build systems that would avoid more of the mistakes in the first place.
In other words, the consumer has no more obligation to return the item than Home Depot does to prevent the mistakes in the first place. And in the long run it tends to even out -- for every free item you accidentally get from Home Depot that wasn't worth returning, there's probably another item you bought that failed to function as advertised that also wasn't worth returning.
Should they be punished?
We've had a few cases where people got 2 items instead of 1 delivered. They did not had the right to keep the item, but they did not get punishment other then returning or paying back.
This post almost reads like "well home depot's UX wasn't very good one day and I was in a hurry so that entitled me to steal guilt free"
What if he didn't notice it at all? Is he still "guilty" for the theft, such that it would be fair for police to show up at his doorstep and arrest him if the store detected it and correlated it to this credit card? Is it fair for him to be put in county jail for six months, which is a possible consequence for petty theft?
I don't see why this is a moral dilemma. If the opposite happened and you got short changed and home depot refused to correct it wouldn't you think home depot stole from you?
If I got short changed at Home Depot, noticed it after I'd left the store, then returned and asked them to swap $1 for $10 I'd expect to be laughed out of the store.
This is a contrived example though. Say you buy something on homedepot.com and they never ship it to you and keep your money? Would you still expect to be laughed at if you call up their customer service and explain?
It's also why I don't expect Home Depot to find and pay me should they shortchange me; the level of effort is too large. Is Home Depot morally guilty of theft because the clerk shortchanged me? How would that even work, that the -company- is morally guilty?
I mean... Abraham "Honest Abe" Lincoln ostensibly did just that, so I guess it just depends on the value you place on your own integrity.
As for me... if I discovered they had given me a few extra cents in change I probably wouldn't drive back (I probably wouldn't even discover it because I hardly ever count change). But if I realized I hadn't paid for something or that I got more than I paid for (i.e. bought a can of spray paint online and they shipped me 3) I probably would at least contact their customer service and ask if they wanted me to send the two additional cans back.
> It's also why I don't expect Home Depot to find and pay me should they shortchange me; the level of effort is too large.
Ok, what if it happened not because of a negligent clerk but a negligent programmer? You buy a non-existant product on homedepot.com that was there because of a bug and your money just goes into a home depot's pocket and the product is never shipped to you (because it doesn't exist). If home depot discovers this you would expect them to track down and refund anyone who bought the non-existent product, am I wrong? And if they discover the bug and decide to do nothing (because it's too much effort to refund everyone) and just keep the money, wouldn't that be stealing?
Would I expect them to find someone who was erroneously charged too much in person, who paid in cash? No, because the effort would be so large.
In terms of contacting customer service, sure. If there's a nice easy way to do so via the internet. If it's, for instance, a phone tree, that after 5 minutes I still haven't gotten a human? Nope. Or if they ask me to do literally anything beyond hand it over to a courier (for, again, the "they shipped me too much"? Nope.
There is no penalty for the store and you don’t get any additional compensation, so most people will say, “I guess it’s just $2 so it’s not worth fixing.” But suppose this happens to thousands of people. The company always wins.
You're replying to a story where the company lost.
There's a ton of consumer protection laws. I agree companies might have the upper hand, but I think consumers have a lot of recourse here in the US. There's tons of laws, the ability to do chargebacks, etc.
When people say "The house always wins" re: casinos, we don't take the rare slots payout as evidence that the outcomes are not, in fact, stacked against the little guy.
Design? The people making these systems are doing so at the behest of customers who would find overcharging much more acceptable than undercharging.
had you plan to confuse the manager to let him ask you to type stuff then it would be different
I had a similar issue one day, while showing some prices to my mother I had to take one box of something out of the shelf. After criticizing the absurd premium of that mall, we walked out. 100m outside the store I notice I still had that box under my arm.. somehow there was no anti-stealing widget and I simply walked out with it unknowingly. It was one petty CDROM label sticker press from the early 2000s, $20 top .. mother and I decided not to go through the hurdle of negotiating good faith return with the security guy. (the irony is that 3 years prior I did steal, out of a joke-then-dare moment with a buddy, stuff and got caught; so when I realized I did "steal" again .. I became livid and started to look at my mother mortified saying I swear I swear I didn't while she looked at me dumbfounded not understand what the hell I was talking about)
The packaging was clear and the scanner must have gotten the barcode off one of the single items rather than outer bundled item barcode. The cart price was high enough I didn't notice the price difference on one item.
I called and they said not to worry about it ¯\_(ツ)_/¯
So your not alone re: not going back when You had all intentions of paying and went thru the right process to do so.
The company I'm sure wrote their error down in their billion dollar loss column. Which I shop there regularly and do self check out now more successfully!
I got in line, grocer bagged (I usually help, but they did all the bagging last year), paid and left. When I got to my car I saw the jar of honey in the corner of the car outside of the bags; they never scanned it. Instead of going back in and paying for it, I just left. Still feel kind of bad for it.
I had a new one in my cart, and was told no fewer than 3 times to take it outside between the aisle and the register.
If I hadn't been feeling so damn honest, I'd have followed their instructions to the letter.
Though typing this all out it does occur to me that maybe my contractor just walked out with all the stuff.
Retailers are allergic to price increases and manufacturers tend to shy away from anything that increases the cost without being a marketable benefit or cost savings, so no doubt Home Depot recognizing the size of the problem and initiating a solution made it happen.
They sell a huge volume through a limited number of retailers (Home Depot & Lowes), and there are a limited number of manufacturers [0].
So if retail says there's a problem, it becomes a problem for them.
The other side of this is professional customers, who will probably use the same technology. A tool that doesn't work if it's stolen off a job site is a big value add to professional contractors.
I don't usually pay much attention to self-checkout (call me a luddite, but I find regular checkout to go faster and with less hassle), but the other day when standing in a queue, I looked at the ceiling and saw a ton of cameras - one camera per self-checkout station, + some extra in the general area. Additionally, each checkout station used a big tablet as its main display, and each of those tablets had the usual built-in selfie camera - I'd be surprised if these cameras didn't take photos of customers using the stations.
Quite a few, but I don't know that they're gonna help if I scan the small steak but put the giant one in my bag. Again, the scanning isn't happening at the self-checkout. They just get used for payment.
I can also void out an expensive item mid-shop. Unless someone's getting a real-time ping with my exact current location in the store in the security office when I do that, no one's gonna be checking.
For (a), if a customer comes in with an odd return scenario / complaint, a fair number boil down to "what actually happened when they were originally here?" Camera provides documentation of that, and asset protection can review, and the make things right. E.g. the "bought thing, but didn't make it into my bag" scenario.
For (b), it's post-hoc identification & ad-hoc warning. Organized theft rings typically hit multiple stores in an area. Retail has gotten very good at sharing snapshots of individuals very quickly in those scenarios. And it's worth it, because a single organized theft incident will be a couple orders of magnitude larger than all your common theft for a month. E.g. $10,000 worth of product vs $100.
In that regard, it seems more risky to try any funny business with it. With the traditional self scans, cameras aside, it's quite easy to fool them, and they are reliable and predictable machines. I'm sure it would be easy to slip something at the bottom of your bag, but if you get caught on an audit, I'm sure it sets a flag to audit you more often.
The scan-at-end checkouts can be used without identity, where as the scan-as-you go, at least for my supermarket, you have to log into an account linked to your identity before it's used. This may deter a lot of casual theft.
I mean, consider a classic old-school store (talking pre-supermarkets and pre-big-box stores) where a clerk would fetch what you wanted. Much harder to steal there. Save money by not paying enough clerks to handle that and making customers pick out their own stuff, and now customers can/do steal more.
Same with stuff like self-checkout, I'd expect. Might also increase the rate of honest mistakes resulting in accidental theft, though I've seen so damn many of those errors from paid clerks that I wouldn't bet on it.
Between online sales and this, I sympathize with anyone in brick and mortar retail sales.
https://www.sfchronicle.com/news/article/Prop-47-which-reduc...
https://news.yahoo.com/looters-ransack-san-francisco-neiman-...
What is the support for your statement?
Also “the DA” is a ton of different people throughout the Bay Area, and the DA that everybody complains about has exactly 0 HDs in his jurisdiction.
Misdemeanor shoplifting can still earn up to 180 days in county jail and a fine of up to $1000, but only if a DA prosecutes.
https://www.sfchronicle.com/crime/article/A-violent-year-Bay...
https://www.washingtonpost.com/opinions/2021/06/14/bogus-bac...
Edit: The media seems to be in a real crime frenzy right now. Exhibit A is this bullshit graph that swaps the x axis to make it look like crime is rising: https://daringfireball.net/linked/2021/06/24/cnn-chart-crime
I'd say. We just elected one of the architects as president.
Why? What does Canada have to do with the US?
>and retailers seem to be doing ok.
I'm sure they big box stores are just fine, they just pass the cost on to the consumer. It doesn't end so well for the small businesses.
I call bullshit on people saying there's widespread crime not being reported. If your car window got smashed if you are either:
- A Lyft or Uber driver
- Your car was a rental
- You have a lease on your car
- Have "premium" or expensive home or car insurance
you get actual money from filing a police report from your insurance provider.
If your gadgets get stolen in the street a lot of credit cards or stuff like Apple care, and also some home insurance, will cover part of getting a replacement. But you also have to file a police report.
I really doubt most people are "learning to not report crime" when they literally can get payed for it.
Most rationales were people don't have insurance coverage damage or don't have proof of property loss (receipts, ect).
Would not be surprised if actual numbers were 10-50x the reported
I don't know who's in the wrong here, but if the comment you're replying to was correct and DA wouldn't persecute these cases, wouldn't it also mean that they wouldn't appear in statistics you're quoting as well?
You're stealing something.
What makes "stealing less than $1k" more acceptable?
https://en.wikipedia.org/wiki/Youth_incarceration_in_the_Uni...
>In 1995, African American youths made up 12% of the population, but were arrested at rates double those for Caucasian youths. The trend towards adult adjudication has had implications for the racial make-up of the juvenile prison population as well. Minority youth tried in adult courts are much more likely to be sentenced to serve prison time than white youth offenders arrested for similar crimes.
https://thecrimereport.org/2021/06/17/racial-disparities-per...
>According to the Equal Justice Initiative, Black children are more than twice as likely as white kids to be arrested, even though they’re not committing more crimes, but because Black Kids are burdened by a “presumption of guilt and dangerousness,” which leads youth of color to have higher rates of stops, searches, violence, suspension, and disproportionate contact with the juvenile justice system.
https://www.sentencingproject.org/publications/racial-dispar...
>As of 2013, black juveniles were more than four times as likely to be committed as white juveniles, Americans Indian juveniles were more than three times as likely, and Hispanic juveniles were 61 percent more likely.
http://jaapl.org/content/early/2019/02/13/JAAPL.003828-19
>However, research has documented the existence of racial disparity in the treatment of youth involved in the juvenile justice system for several decades. Studies from the 1980s and 1990s demonstrated that black juveniles were detained and confined at higher rates compared with white youth, and that black youth were more likely to be sent to correctional facilities compared with white youth, who were more likely to be sent to psychiatric hospitals. Additionally, recent studies have documented the continued trend of overrepresentation of minority youth in the juvenile justice system
Did they commit more crimes?
Additionally if the whole racial bias theory is true (i don't agree that it is) then why should be incarcerating blacks less? I think the appropriate response would be to incarcerate white people more often.
As I quoted earlier:
>Black children are more than twice as likely as white kids to be arrested, even though they’re not committing more crimes
You need data showing white kids are stopped for crime and released to prove this, not just some random left leaning organizations that says it's true.
https://splinternews.com/if-youre-confused-about-what-race-b...
The cost to the victim. Someone grabs a few unsecured tie downs off a truck at a truck stop that's a hundred bucks. Someone scraps some spools of copper stolen from a job site and it could be thousands.
I think having a step function where you define all theft below a dollar amount as one type and then above as a different type is just legacy code from back in the day when it wasn't reasonable for the legislature to just say "the fine will be X-times the replacement cost of the goods or an equivalent jail time as determined by table Y in appendix Z" and expect the courts to be able to enforce it in an efficient enough manner.
The fact that we we have basically two classes of crime that include both violent and nonviolent crime results in a lot of overlap where you can have some pretty bad misdemeanors and some pretty mild felonies all depending on legal technicalities.
The purpose of grading is to provide an appropriate punishment. I'm my state, the grading for retail theft starts low, but depends on the value of the item. After a few times it becomes a felony for anything, such as a man who was in the news as getting a felony for stealing a candy bar. If it's always going to be a felony with potential prison time, then people might think "why not steal that riding lawn mower if the punishment is the same as a candy bar". Same risk, might as well increase the reward.
I don't see how "light theft" is something we should tolerate.
If we want to talk about humane solutions, carve out an exception for food theft. But nobody is stealing a $500 drill because they're starving for power tools.
(And, this isn't just me expressing personal moral preferences. Theft is a tax on everyone who does pay for goods, via price increases)
That's not exactly true. There can be items that are confusing, such as whether or not a bin or bucket comes with a lid. With the advent of self checkouts, it's also possible that someone rings up an item incorrectly just by accident, especially with non bar codes items. People could be prosecuted for this depending on the state's requirements. The burden of proof can be quiet low.
"But nobody is stealing a $500 drill because they're starving for power tools."
Here you are using $500 as an example. Do you feel the same if someone takes an extra 10 cent washer?
"If we want to talk about humane solutions, carve out an exception for food theft."
I don't think food theft should be an exception - just the same as the current grading tier. There are many programs and food banks that people can use to get food.
What are your thoughts on other crimes with different gradings? Should assault always be a felony? Should speeding always be considered reckless endangerment?
Again, the grading is supposed to provide an appropriate punishment based on the severity of the crime.
My personal opinion is that the severity of consequence should be relative to the people the crime affects.
Theft (retail, insurance, etc) exists in this weird limbo where the primary victim (the business) isn't the customer. However, it's ultimately the customer who pays.
So light-touching theft prosecution is effectively not caring about taxing customers. Most of whom don't even know they're being taxed.
Maybe your state is different, but I wouldn't call it light touching in my state. First offense, is a summary offense if the merchandise was under $150. That's a fine, restitution, and up to 90 days in jail. So possibly a light touch if there's no jail time, but generally going to jail means losing your job and such for lack of attendance. Higher amounts or subsequent offenses constitute misdemeanors (up to 3 years in prison), or felonies (up to 5 years in prison. Even without prison terms, people can lose their job, be denied jobs, lose their rights, etc from these higher level penalties. Which I think is fine when there's this step grading for value and repeat offenses (still some outliers like a man getting a felony for a candy bar, although it seemed like he probably had a mental issue that was causing these low dollar thefts, so probably needs to have some exception to get these people treatment). I believe this serves the purpose of preventing and rehabilitating low level offenders so that they don't become larger offenders in the future, and if they do then they get higher penalties.
I don't think you've thought this one out.
Edit: Not sure people recognized your sarcasm.
I bet then somebody will invent a microchipped, DRMed food just for the sake of it.
Should we lock up everyone who downloaded an MP3 from Napster or Kazaa?
Canadian law also has subtle differences such as hybrid offenses whereby prosecutors can decide whether to charge as a felony or misdemeanor, for exactly the same crime/facts. Such a concept would be entirely unconstitutional under US law. So direct comparisons between the countries re possible punishments are complicated.
... But the hours restriction is interesting. I've noticed weird hours at the Taco Bell near my place, and this is probably purely anecdotal, but it does make me sort of wonder if there's something unique to Taco Bell making it hard for them to flesh out their hours.
This is the "broken windows" theory- if you let minor crimes like shoplifting go unpunished in a city, more people will do it.
*if the value of what is stolen is not more than $5,000, is guilty
(i) of an indictable offence and is liable to imprisonment for a term not exceeding two years*
https://laws-lois.justice.gc.ca/eng/acts/C-46/section-334.ht...
I go in there to buy something small once in a while and 1 out of 4 times I see some guy just grabbing and walking out while the security watches him steal right before their eyes.
What is preventing that? Is it human good nature or is there some understanding that blatant/planned cases will indeed be pursued?
> The San Francisco Police Department is actually seeing a dip in crime in 2021, part of a larger overall downward trend. Property crimes are down nearly 8 percent so far in 2021, and larceny theft — the category of crime that includes shoplifting — is down 14.4 percent.
Why should one go through the trouble of filing police reports if they aren't/can't do anything about it?
Ironically this makes your dip in crime statistics as cooked up a narrative with rhetorical purposes as what you just suggested.
Always take data with a grain of salt, and avoid mixing up the map with the territory.
Incidentally, the Walgreens shoplifter was arrested and is facing 16 charges: https://www.cnn.com/2021/06/22/us/shoplifting-san-francisco-...
Arresting a person takes an officer off the streets for several hours, which is a waste of scarce resources if the department knows for a fact that there will be no prosecution and the arrested person will be back on the street with no consequences.
Also, any theft under $950 is a mere misdemeanor - it’s a ticketable offense, with no arrest allowed.
Just because crime is increasing doesn’t mean it’s a new problem. We have no benchmark to compare 2019, 2020 and 2021 against and it may be dipping but 2020 likely saw a spike in crime so going down from there isn’t saying much.
Seems pretty reasonable right?
https://www.sfchronicle.com/crime/article/A-violent-year-Bay...
Hence why their quote is about downward trends in 2021
> The San Francisco Police Department is actually seeing a dip in crime in 2021, part of a larger overall downward trend. Property crimes are down nearly 8 percent so far in 2021, and larceny theft — the category of crime that includes shoplifting — is down 14.4 percent.
It's too early to start screaming doom and gloom about crime taking over
> *no one said crime is not a problem*, they're saying it's not *a new problem ramping up*
as a politician said recently: > we know we locked down not only the general population, but also criminals.
Your stats are reported crime. Not actual crime.
I don't think I've ever seen a big city PD investigate "petty" property crime unless there was something unique about the case, like a gun being involved.
So the stats being compared to have the same limitation
Police dont investigate property crimes unless its someone important enough or has sway gets involved or the media gets involved.
Murders they do investigate, because they have incentives to get a clearance rate down. This does mean they dont actually care if you committed the crime, just that it gets "cleared". God help you if you dont have a alibi and your husband/wife end up dead. Expect ALOT of police attention.
Rapes will get classified as he said / she said not rapes because that way their clearance/conviction rates stay good.
I also find it somewhat odd that people trust what police have to say about crime rates, where they have incentives to make themselves look good, but dont trust police about well anything else these days.
The entire point of the thread is that they have incentive to fan the flames of fear to increase the budgeting.
After all, the police aren't nearly as exposed to the effects of angry constituents as elected politicians are.
So police love to pitch any sort of crime increase as a failing of budgeting or something
Generally speaking police leadership likes to justify their jobs with "crime numbers are going down" its an easy "objective" way to show they are effective and its the primary metric they try to game. Then its ask for more budget because we can make numbers go even more down with more resources.
When crime numbers go up its "we need more resources!". Which is the traditional refrain of well every government agency that is not succeeding in their mission. And succeeding in their mission. Every agency is gonna ask for more money. Always and forever.
Line officers dont care as much about overall metrics but have different incentives put on them. Their immediate leadership want numbers to look good too.
No matter what way the number goes up or down there is a ready narrative that involves we need more budget. If number goes down, its my leadership caused this. If numbers go up then its external things fault.
Typically speaking police chiefs like numbers to go down because it reflects well on them. Detectives like persuing cases that result in convictions because it makes them look good and promotable. Zone leadership likes numbers to go down because it makes them look good and promotable. If you are the Captain of the highest crime rate precinct you are less likely to get promoted than the one with a better rate. This trickles all the way down.
If that's what happening, sure, they use that to support “we're doing good and therefore should be given more resources to do more good.”
If crime stats are flat or going down, they use that to argue “we are stretched to thin to effectively reduce crime, and therefore need more resources.”
The input is irrelevant, the output is constant.
The internal process inside the engine cares though. Police Chief's certainly care about the crime rate going down because they answer to whoever put them in their position depending on the city and that person or group cares about the number going down.
The police captain cares because they want to be picked as the police chief one day and a "crime went down in my precinct" narrative helps that.
The Sheriff cares because in the US that is an elected position, and "crime rate keeps going up with this Sheriff" is easy ammo for them to lose their position in an election.
The police engine will produce the same output either way. (which is a great sign of necessary reform) But the people driving the engine would prefer it to be because of the rate going down that they ask for more money. And the people who put them in that position would prefer thats the reason they are asking for more money as well.
Interestingly enough public education works the same way. Schools failing? Not enough resources! School succeeding? We need more to do more or to keep the status quo of doing well! Pretty much every government body has this feedback mechanism. Every organization for that matters. No large scale org ever says "we have enough resources right now thanks".
This is why I always doubt people that claim that property crime isn't getting reported. Of course some of it will not get reported, but on the very very very unlikely event that you are a victim of property crime in SF if you like, have a credit card or Apple Care or car insurance, you probably can get free money by filing a police report.
My car has been broken into twice in the last few months in front of my house. The last thing I want to do is wait for an officer to come by 4 hours later to tell me there isn't anything he can do.
Nieman Marcus and Home Depot are still making plenty of profit despite this law changing 7 years ago. Is putting someone in prison for 8 years and giving them a permanent black mark that prevents them from voting and harms employment prospects over $200 really worth improving Home Depot's bottom line? That's the real question here.
Weird. Makes me wonder why the guards exist.
Of course there are times hands-on action was taken but the vast majority was no touch communication and de-escalation followed by a whole lot of documentation coordinated with video surveillance.
If the military, with their training, has trouble calibrating force when interacting with civilians.
And if police, with their less but still substantial training, have trouble.
... Then we probably don't want security guards, with even less training, commonly using force.
That some of them are ex-military or ex-police is immaterial, because there sure as hell isn't time made in their schedule to keep up to date.
That all assumes that UPS drivers are honest and that Amazon 'fulfillment' employees get their daily cavity search of course.
Recently I bought a pressure washer. When I got home I realized the hose was missing. When I got to home depot to return it I realized that it wasn't even the right pressure washer in the box. Clearly someone had bought a new one and then put their old on in the box and returned it as new. Home Depot took care of me no questions and it made me feel like they must see kind of thing a lot.
And it's difficult to solve, for the same reasons listed in this article: any solution (e.g. checking items fully) results in a worse customer experience (longer lines and delays).
So, you try and pick a sweet spot along the curve, where you prevent the worst excesses but are still able to keep your (non-thieving) customers happy.
When I showed up the chainsaw was nowhere to be found, and after looking high and low and triple checking their inventories, the rep said he figured they must have walked. He mentioned a similar figure saying that over $800k of merchandise had disappeared from that aisle (yard equipment) in the last year.
I think it’s real. After the experience repeated itself at a second store, I looked on OfferUp and found the exact chainsaw “new and unopened” at about half the retail price.
I ended up going to a third store before finding one that actually had the tool in stock. That one had installed a makeshift rig of steel bars in front of their stock, and a rep had to physically follow me to the register and watch me pay for it.
There are videos in the Seattle reddits of brazen thieves going into stores and walking off with whatever they like.
It’s bad enough for the big box stores, imagine being a small business trying to survive that environment!
I'd guess that small businesses aren't as targeted by organized thieves as "big box" stores are:
1) They're smaller in size which means the likelihood of getting spotted by a staff member during a theft is higher
2) The amount (and diversity) of available goods to steal is lower
3) "Big box" stores don't have people carrying guns, their staff has a "don't intervene, we're insured anyway" policy drilled into them, and this is known. A small shopkeeper however? A thief can't reasonably know if the shop owner has a firearm under their desk or will get confrontational if stopped.
> After the experience repeated itself at a second store, I looked on OfferUp and found the exact chainsaw “new and unopened” at about half the retail price.
The really interesting thing is: why does the police not "follow the money" and take out those advertising likely-stolen tools for sale in the open?
https://www.kiro7.com/news/local/tonight-at-5-pm-on-kiro-7-o...
2) doesn't matter as long as what they have is valuable and can be sold on easily. The thieves are not opening a store on their own.
Too costly to prosecute. How can you prove that this specific chainsaw has been stolen? "Yes, I am selling my chainsaw. No, I won't talk to you, officer, unless I am under arrest and I have my lawyer present."
Then you arrest them and what? You need something to show the jury.
The count is always wrong.
It's continually updated, but it's still always wrong. Because the amount of labor cost to ensure it's accurate at all times would be a silly use of scarce resources.
Sometimes it's as simple as a customer picking up an item, wandering around, and dropping it somewhere else. Sometimes it's theft. Sometimes it's an incorrect count in receiving.
All of this is an average day at a warehouse store. Walmart deals with the same thing.
So ~15 minutes / 60 x ~360 days x ~2000 stores (US) x ~$30/hr ($20+benefits) = $5.4 M in labor costs
... and that's just to check chainsaws.
We're down to 2 million.. let's select the 10% worst stores.. we are down to $200,000.
They can check other inventory items and check out customers.
Cheaper than a one second ad during the superbowl
So, you're encouraging a business to hire minimum wage labor and schedule so as to avoid paying benefits? And these people (you've just screwed) are the ones you're proposing be granted the responsibility to detect theft?
> let's select the 10% worst stores
Infeasible, as most theft by dollar is organized, which targets a somewhat random scattering of stores, intermittently. Highest shrink retail stores already have additional theft mitigation tech deployed.
> They can check other inventory items and check out customers
Not if they can't be in two places at once. 15 minutes is a fairly middle of the road estimate for: walking to the area, checking the on-shelf number, checking above the rack, and possibly checking the back. If anything, it's already under-estimating the time required.
$800'000 in thefts from that aisle * 51% for a (slim) majority * 2000 stores = $816M in shrinkage.
If your store is seeing six figure losses due to theft you hire out some Loomis guys or rent-a-cops and park them at both entrances.
That 800k number does seem to get quoted alot in the comments here, I wonder if it's an actual figure or just some part of a training video that sticks with people
When your losses are so bad, it's time to invest more in security.
Accounting together with video evidence can more timely detect thieves, and might be worth it.
1. Unless store security catches the thief at the door, many police departments don’t have the resources to track them down. So finding out that you were burgled within a couple days isn’t much better than finding out at a quarterly or even annual inventory.
2. It’s not that big of a problem. From the article: “Organized retail crime costs retailers an average of $719,548 per $1 billion in sales”. Putting that in a more accessible scale, that’s 72¢ per $1,000 of sales.
They then head to their car and leave. You try to take their license plate number. Oh wait it says "tag applied for".
Criminals regularly take the plates off when they do their work, if a cop pulls them over, they can say some story about how they needed to get it reattached, and no cop pulls over a car just because of a "tag applied for" sign because they know it will likely be just that 9 times out of 10, so if they did pull over that car its some other ticket-able offense, but no registration wont be likely part of that ticket.
Maybe you got a picture of their face? Except everyone wears masks now....
All the ambiguity involving that means you can basically just take off your license plate whenever you want and police dont look at as a particularly unusual or noteworthy thing to run across. Even if you dont put "tag applied for" at all most cops just assume thats the situation and wont pull you over for just that unless you are having some other violation going on.
I had a coworker who was robbed earlier this year and the person left in a car with a you guessed it "tag applied for" paper on the license plate section of their car.
Which is one reason online prices can be cheaper.
I'm no MBA, but if a single store is losing $800,000 of merchandise a year from a single aisle, you could have it guarded 24/7 by guys on $50 an hour and you'd still come out $300k ahead.
Far more likely IMHO is that when the rep said "over $800k of merchandise had disappeared from that aisle" that was actually the loss from all the yard equipment aisles in all stores nationwide.
If they are having $2400 worth of a single model walk in a year, over 350 different items, they'd get to over $800k in the one store in a heartbeat. My money would be on this was in fact just the one store, if not just the one aisle.
How would such a policy even work, how would you price and underwrite it, and evaluate risk? How would claims be processed? Is there any evidence anywhere that this is actually a thing?
Everyone of these talks stressed that employee internal theft is bigger than customer theft on the whole.
So managment steals the most, followed by the rest of the employees.
This was in the 90's so things might have changed.
Different entities gave the talks.
I don't doubt that 800k number, but I wouldn't rule out the reoresenative of Milwaukee, or the closing managers, or security guards themselfs.
Everytme I was told about employees theft, they said it's retail security's big secret.
Personally, if they treated employees better, internal theft might come down!
When I go into HD, and am being filmed at least 10-15 times before leaving the store; their us a part of me that feels like not paying for that M8 bolt.
Recorded in 1976 as domestic steel & car manufacturing tanked in the United States taking Detroit, Chicago, Pittsburg and much of the Great Lakes with it.
I was just at McLendon's yesterday outside Seattle, and while I was waiting to ask an employee a question, over the PA a came a message like, "need help up front. A couple just left the store with a bunch of stolen merchandise." So the dude bolted for the entrance.
It surprised me that the announcement wasn't coded in some way (eg, "code 9 at checkout").
It made me feel quite sad, as McLendon's is pretty awesome, and I'd hate for them to disappear.
I've always chalked this up to poor inventory management practices. I've gone to Home Depot for first aid kits, counter tops, smoke alarms, pipe fittings, etc and had the same experience. They show X in stock but none can be found.
We had similar issues when I worked at Office Max in high school, it was usually someone putting overhead stock in the wrong location because they just couldn't be bothered.
For example the spike in theft on Wallgrees in SF did start when they changed their policy about a year ago. Before they changed it I saw the store manager in the Wallgreens on 23rd and Mission literally kick the shit out of people that were trying to walk out with merchandise without paying.
Had a similar experience recently in a Home Depot when buying a power drill. The rep took the drill and handed it to the cashier and I didn't physically touch it until it was paid for.
Makes sense that they do it if shop lifting is as big of a problem as this article suggests.
I bet I'm being downvoted by the kind of people who wait in line to exit a store.
Lowes has most of their power tools in cages. But, they don't hire people to actually man the area. Last time I needed an impact, I had to search to find someone. That person told me they can't open it, but would find someone. Five minutes later I left empty-handed, and returned the rest of the tools and batteries I'd bought recently that week.
Point being: Their 'security' is driving away paying customers.
The "good parts" of town - no cages in sight and you can grab what you need.
It's sad.
The added bonus is that all stores treat everyone as a criminal, apparently :).
A couple of staff to power this has got to be cheaper than $700kpa in high value theft.
But I also would have thought it'd be comically easy to surveil the power tool area and see who comes in lots but never seems to buy a power tool.
But then, I get the impression that supermarkets are saving on staff by using self-checkout, at the risk of increased casual theft.
Would be nice to see more jobs rather than more insurance pay-outs though.
When you have more and more people keenly aware of the unfair distance between their economic station and that of others, they're going to realize the system isn't working. And once that realization kicks in, there is little moral incentive to follow the rules. If you can get away with stealing from a giant corporation, why not? They are arguably stealing even more from you in terms of manipulating the larger economic systems of the country.
For example, we've all encountered those silly alarm systems at the doors. As I've never been a shoplifter, I've never had those go off on me except in error. When I worked at CompUSA for 5 years, we had a greeter at the door who told me "they've never once, in 15 years, caught a shoplifter". They went off several times a day, so the only people being stopped at the door were people who had purchased their goods being treated like a shoplifter.
I'm assuming this system will work a lot better than the old, but if I got my tool home and it simply didn't work, I'd be extremely frustrated -- especially if I could have avoided both drives to the retail store and had the product delivered tomorrow, instead.
The alternative is to turn the whole thing upside down. Change the way shopping is done so that shoplifting doesn't work. I fill a cart, walk through the gate out the door and receive a total, passing my card/phone over a sensor to pay. Of course, this means it's on Home Depot to get it right and I'm sure there will be ways to defeat the system. If they fail to ring up an item because it's not detected in the cart, I'm not sure if they have legal recourse at that point, but it also serves to motivate them to make the system a lot more reliable than the current ones are. And you stop treating your customers like shoplifters :)
I'm guessing people wouldn't be very happy with this user experience though. Cost for biometric implementation would likely be cost prohibitive.
True, that didn't really come to mind since they don't generally talk about allowing that for guns. The best thing is probably using one's phone as the token since the phone has bluetooth and this article mentions that the tools are unlocked with that.
The reason I brought up biometrics is that the unlocking 'token' is less likely to get lost than the bracelet, etc. But that does bring up another good point, that some of the common biometrics like fingerprints wouldn't work since many people wear work gloves.
Although, it would provide a good large-scale proof of concept for smart gun tech if it worked the same as the proposed smart gun tech.
— Future internet of shit post
1. https://www.americas1stfreedom.org/articles/2014/8/8/whats-s...
Power tool DRM would, inevitably, be used in an anti-consumer fashion.
Watch pre-DRM and 'jailbroken' power tools become highly sought after, lol.
A WiFi MP3 player with "unlimited music through life" and few paid premium tracks, which the client planned to suddenly switch into not so unlimited, and subscription only in the course of 2-3 years through the power of fine print, and legalese. Bait, and switch.
Stuff like DRMed consumables for water filters, coffee machine capsules, subscription only air fresheners, and DRMed packed fresh food! is already a reality.
And if you don't believe about microchipped, DRMed food, here it is:
Each pack is made of a very, very sturdy piece of plastic, and an NFC chip, and a single use QR code which will invalidate itself after a single online lookup for an unlock key.
User puts this "food cartridge" into the machine, and scans the code. The machine will cut open the cartridge, and cook the stuff inside.
It will of course refuse to cook if your "food subscription" is expired, or if it thinks the NFC chip is fake. Or at least this is how they wanted it to be in their original design proposal.
Whatever engineering company who took them as a client probably managed to tone down their fantasies a bit.
Brave new world...
You could buy a third-party manufacturer's tools because they're cheaper, but when they can't keep the lights on and they shut off the authentication servers, well you're SOL
Tesla makes software performance unlocks, K-Cups have DRM on their pods, and your xbox or playstation hardware is subsidized by the license costs on the games you're gonna buy in the same way your printer is cheap because the ink cartridges are expensive.
Only a matter of time before you can buy a $20 cordless drill but the charger requires a $15/mo Battery Conditioning Cloud subscription.
Mechanics (auto, airline) don't normally go to HD or Lowes - they buy from SnapOn, Cromwell, or Mac - all three send salespeople in large box trucks full of tools to work site. And all three offer credit and payment plans. And when tools break, those trucks come by with replacements.
If the sockets were this way, I would also expect that to be the same across the things like wrenches as well. The great thing about SnapOn is that truck. They will show up without the need for you to go somewhere. Their warranty wasn't any different than Craftsman's life time warranty, except you had to find a Sears.
Shop equipment used to be done by trade show, not sure how it works these days.
Kind of beside the point, but you don't really even see pneumatics in construction much anymore. The _only_ pneumatic tool on my current project is my framing nailer. Every single other power tool is electric (mostly battery). Some companies are even making battery powered framing nailers now, and my corded worm drive saw finally broke after 15 years so I think I'll be upgrading to a battery powered saw in the near future. In a few years, I expect I'll be able to frame a house with entirely battery powered tools.
The white collar internet loves to blindly fetishize "quality" tools but professionals are always trying to strike a balance because every buck spent on overhead is a buck you're not getting paid and having breadth of tools is often more important than quantity since having the right tool matters a lot more than having a nice tool and if you don't buy nice tools you can afford to have the right tool more often. For secondary "luxury" tools that just make a job faster (like a ratcheting box wrench) many people buy the cheap stuff whereas tools you only use when you really need them (like flare nut wrenches) tend to be higher quality.
I still buy some Harbor Freight tools, especially if I only need it for a one-off job, but the higher-end tool names are often genuinely better, not just higher priced.
Whether a fancy ratchet is worth it depends a lot on how much you use your impact wrench. People tend to buy high end versions of the tools they use the most. There's plenty of professional roofers who have a $400 nail guns that weigh nothing and a couple clunky old HF framing guns on the truck. An electrician probably has a pawn shop or harbor freight hammer drill. The plumber probably has a nice hammer drill.
It's usually either American, Taiwanese or Chinese, and a reputable shop like Angle Repair, for example, absolutely will not touch a Chinese torque wrench, and might only ever touch a Taiwanese torque wrench if it's a warrantied item on one of their supported brands, and probably only with some arm twisting on the part of the vendor they're doing warranty work for.
But if you're a young guy just getting started in a trade, and you can choose between a cheap socket set plus two dates with your girlfriend, or a premium socket set? 9/10 guys would choose the former.
I don't know how much this is fetishizing versus simply having different priorities.
White collar tech people using tools are more likely to be doing so for hobby or recreation. They have spare money and their goal is a maximally enjoyable experience. With those priorities, it makes sense to buy better tools than you could justify economically.
That certainly wasn't my intention. My last roommate was an auto mechanic, then later a SnapOn dealer. He and the techs at the shops he serviced had massive rolling carts that cost $20k+ filled with another $30k in tools.
Certainly there were some cheaper tools in those carts, but as far as I could tell, they were mostly SnapOn or Mac.
There are some specialty tools that are sufficiently rare or expensive they'll get at trade-specific supply houses. Plumbers in particular can do the job either with a $5 saw and a bottle of glue or a $500 PEX expansion tool, depending on material.
The exception is something like high-end finish carpentry or furniture-making, which is high-precision, and does reward having professional tools and taking care of them. They have brands like Festool, which are available at specialty retailers.
I called my plumber late in the day and he stopped by on the way home from another gig. He didn’t have the tool on him, so instead he spent about 15 minutes forcing the handle of a socket wrench into the PEX so he could manually cram in a connector. It was remarkable, like watching someone tear a phone book in half. PEX is tough as hell.
Good stuff largely comes from wizard stores. They're mostly locally owned or small, regional chains with a few national chains most muggles haven't heard of. Electrical stuff comes from Needco, Rexel, and Graybar where I live. I bought some Klein screwdrivers at a Rexel, because Klein (and maybe Wera) are the last ones making decent screwdrivers generally and cabinet-tip screwdrivers specifically.
They were $9-$10 a piece instead of that much for a set, but they're made right, and they're readily available if you know where to look.
My handheld power tools mostly come from lumber yards or local hardware stores. And I happily pay more for Makita over DeWalt, Milwaukee, Rigid, etc from the box stores. Not looking to start a flame war over who makes better tools, but the Makita stuff is consistently excellent and priced fairly for the quality.
I've probably used a wider variety of routers than any other type of tool, and it's true that you get what you pay for, especially for plunge routers. The plunge action is just smoother and more precise as you go up in price. Bosch also makes a pretty good one, for what it's worth.
Though I build furniture, not houses, I end up shopping at a lot of the same places as carpenters. You consistently see Festool for handheld power tools (and I do own a Domino), Stabila for levels, Freud, Whiteside and/or Amanda for router bits, Freud or Forrest for saw blades, and Tajima for a wide variety of layout and hand tools. Tajima makes an outstanding chalk line and the nicest caulk gun I've ever laid my eyes on.
You might see Freud router bits at a box store, but never the selection that a wizard store stocks. You'll pay more, but the sales people know their stuff, and you can get it today, not tomorrow. That's worth a couple bucks if time is money. Incidentally, Freud also makes the Diablo saw blades that you find at box stores, and they're excellent value for the money.
Tools truly specific to furniture making are usually a specialist supplier. You can buy an approximation if a combination square or marking gauge at a box store, but it'll be less irritating to just take your money and light it on fire. Woodcraft and Rockler both have decent stuff if you're near a brick and mortar location. If you aren't, they sell online as does Highland Hardware, and a bunch of other vendors.
How do you know if you're in a wizard store or a muggle store? Wizard stores usually keep hours that reflect the fact that most of their customers are there during their workday, not on their time off. If a store closes by 5:30 and aren't open on the weekend, guaranteed they're a wizard store.
My pocket knife is hot pink, my socket wrenches are dipped pink, and most of my powertools have a flair of pink somewhere from a can of Krylon. Pink is natures danger color for the average nail swatter pounding monster energy and fried cake from the 7-11 at 4 AM. my job boxes are covered in unicorn stickers and rainbows.
There's a reason every large facility that provides its own tools has a tool crib where they track who checked out what.
It has become a lot of fun to strip DRM from anything I own. This feeling of freedom that I have that most consumers don't is exhilarating and sad at the same time.
We are still in the "good old days" where we can still choose to live most of life without DRM but I know the end will be coming one day.
I guess I can prolong it by maintaining my good makita tools, keep my N64 in tip top shape and take good care of whatever else I think will be DRM'ed in the future.
Things want to be as simple as they can be. DRM adds cost and complexity, it will _always_ be fighting an uphill battle. An electric drill is just an electric motor + chuck, MOSFET + pot, and a battery. Anything added on top of that has to justify itself.
Take a look at the printer industry, for example. You can buy the cartridge cartel inkjet printers, but most people already know that a laserjet is way more reliable -- because it's so simple.
Yes "things want to be as simple as they can be"...so when something dumb like DRM is bolted onto it, you point allows us strip it out that much easier. I believe that one day the design of an item will put DRM first and function second such that the item itself will be secondary to the DRM. I don't know what form this will take but I feel that it is coming. That is why I discussed maintaining my old equipment as long as possible to stall this inevitable day as long as possible.
>Take a look at the printer industry, for example. You can buy the cartridge cartel inkjet printers, but most people already know that a laserjet is way more reliable -- because it's so simple.
I'd argue that you are conflating two different things: Reliability with freedom(lack of DRM).
Laser printers are more reliable not due to the DRM but due to the technology itself.
If you wanna look at it from another POV: Laser printers suffer from cartridge lockout chips that count number of pages printed, the yellow dots printed on sheets that allow the government to trace a printed document back to a specific printer and now the encroaching trend of adding spyware to the printer drivers. Does that make Laser printer technology any worse? Nope. But all that DRM is there regardless of how good laser tech is.
There was a story the other day that Office 2010 was no longer activating in some regions because the activation servers just aren't there anymore. The downside of having an iphone-esque "activation lock" is that you could be left with a 10yo drill that isn't permitted to turn on because the activation servers have been abandoned - and any sensible workaround negates its use as a theft deterrent.
these are called deterrents. same as cctv and other tech. they're not bulletproof, their aim is to make life harder for the perp.
A cashier once forgot to remove the alarm thing on an item I purchased after checking me out. The alarm went off about 20 feet before I was at the sensor, by the time another group was passing through. The security guard checked them and their receipts and let them go. When I passed through no alarm went off.
This involves paying someone to be the "they" to hand it to you and companies don't want to pay employees if they can possibly avoid it.
The people you are able to find seem to be brand new at the job and are basically useless, even for simple things like getting the right online order picked from the shelf behind them as they have no idea what the organizational system is.
It's not just that you have to pay someone to do this, you have to be able to simply hire a warm body, and right now that seems horribly hard in retail where I am.
I'll take the "reason I only buy razor blades online" as an example. I knew my Gillette was really dull and that I'd been out for going on a week, but kept forgetting to pick some up until I stopped at Walgreen's on the way home. I went to the aisle with the blades and was met with a card, instead of a set of blades. I took said card to the register. Walgreens is so slow; I swear the operate on one employee except when the Pharmacy is open. I get to the front, have the card and a now-annoyed cashier.
Three people behind me, she gets on the speaker and calls for assistance, has me step aside and starts ringing up the person behind me. Three people go through the register when Mr. Break comes up to the front to retrieve my item. He grabs the card, looks dubiously at it, says something quiet to the cashier and disappears. Two more customers later, he's back.
"We're out of this one."
"There were several cards there."
"We're supposed to get more in, today."
So I left. About a week later I remembered to order a few hundred dollars' worth online.
In defense of your post, I've seen it work. Except this last holiday season -- mostly due to the restrictions placed on them by the state I live in -- my local Microcenter usually handles this well. If I've happened upon a sales-person, the item I want is taken to the front/locked up before I get there so at least when I'm checking out, I'm not also waiting on someone to find the thing[0].
[0] That ... on one occasion ... ended up being purchased by someone else since I was visiting the store with my boss from out of town and we ended up spending a solid 5 hours there one afternoon.
I don't know if that is still the case, or it is just that thieves go for the easy stores that don't have any security. Back before reddit banned r/shoplifting I lurked there out of curiosity, and it seemed that those who posted there had pretty good ways around that security.
You have been randomly selected to receive a door prize! We just need to confirm your receipt first…
CompUSAs big shrink issues were more organized criminals popping boxes open or flooding the store. I worked at one that was hit by a crime bus — 50 mostly non-English speaking Asians would occupy every employee and loot the place. (They hit all of the big box retailers in our area). The biggest issue was internal fraud.
Internal fraud was incredible. One day just about the entire warehouse staff and I want to say a third of the floor staff was fired. If memory serves, the warehouse manager discovered that a large number of specialty "Made for Compaq/Dell" RAM by one of the major RAM vendors had its "COST" value set very wrong (to like $5.00 or something like that). The price paid by employees was whatever IMS said "COST" was. So a $350 memory chip could be purchased for $5.00 by an employee. After figuring it out, of course, he shared the knowledge with other members of staff who participated, as well. Dad always said "if it seems too good to be true, it is", so that -- alone -- was enough to keep me from making that mistake.
The other scam I recall them running was taking items home that were supposed to be destroyed per agreement with the manufacturer. It was very strange coming to work one day and finding out about half of the staff I used to work with was let go for fraud...
[0] We had this one local gentleman who was notoriously frustrating to handle. He'd come in with a million questions, spoke very poor English very quickly and became frustrated to the point of yelling, I think, "F** YOU" at me/storming off when I told him I was having a difficult time understanding ... due to an ear ache (didn't even mention said English; I was pretty good at understanding thick accents, normally).
[1] Not as great as it sounds -- I doubt it was "invoice cost", but if it was a PC/laptop/anything terribly expensive, it was frequently higher than the price of the item.
Corporate customers were usually paying on pricing terms that were "X% above cost". And enterprise sales had flexibility further to close a deal. These one-off products had something to do with that -- perhaps it allowed them to offer pre-configured systems for some customers that calculated to the agreed-upon price when their % above cost was calculated, or maybe it was just a way to "throw in the RAM on all of these shiny new Packard (Bells)".
A friend of mine and I had these door alarm systems go off while ENTERING a store.
We (around 13 or 14 at that time) had to take off most of our clothes in front of other customers (in the middle of the entry next to the registers) until the "store detective" found out it was my friends cap, wet from the rain that day, that triggered the system.
Never told anyone because we were ashamed af.
More technology? Maybe the wrong direction.
Oldest "hack" in modern shoplifting is to swap the contents of the boxes. You open two boxes on the floor, swap tools, get the better tool charged for the lesser-priced tool.
Or as you suggest, merely remove the identification tag so it is not charged at all.
Maybe just bring back cashiers to ring people up?
I have bought items without the anti-theft devices being removed, everything from guns to booze.
In the latter case, on one of the occasions when that happened, it was possible albeit slightly challenging to simply wriggle the anti-theft device off.
In other cases, though, I had to return to the store.
Source: I used to shoplift as a kid. Don't grab the shit with buzzers.
> The alternative is to turn the whole thing upside down. Change the way shopping is done so that shoplifting doesn't work. I fill a cart, walk through the gate out the door and receive a total, passing my card/phone over a sensor to pay.
Your post seemed to start with criticising security being in charge of customer experience, and seemed to end with proposing changing the entire shopping experience to avoid theft.
And then there are these thingies:
https://www.aliexpress.com/w/wholesale-security-tag-detector...
This sounds an awful lot like how the Amazon retail / grocery stores work. You arrive, scan a QR code at a gate as you walk in. You take whatever you want, and then leave without dealing with anyone. A bit later, you receive a bill in your email and a charge is made to your card.
It's seamless and super convenient. It's also super creepy once you think about how it must work. I don't think I'd go back after that one visit.
I'm not sure who pointed it out, but we learned that simply pushing on the top of the "tag" would keep it from triggering the alarm. A few years later, the boxes started showing up with the tags on the inside (that was nice; we no longer had to tag those boxes before stocking them).
I still wonder, though, if they served any purpose outside of frustrating legitimate customers. I get that they are supposed to serve as a deterrent to casual theft, but when the cameras came in and we started bringing the cops by almost every day for theft, it was clear that the alarm system was serving very little useful purpose.
[0] I was 16 at the time!
It's much more convenient to just not have a door or always leave it unlocked.
I learned a lot of basic retail stuff at that job, like the fact that, for emergencies, all automatic sliding doors have to be capable of being pushed open. It seems like all the shoplifters knew it, there were a few times I saw someone bang straight on through them.
I mean, they kind of thought about CX! They didn't want to go with locked containers because they "don't want to affect the 99.5% of our customers who are just there to pick up their hammers and nails". Those 99.5% of customers who would see (not interact with—just see!) said locked container.
Then they go with this complex supply chain solutions that requires additional complexity (e.g., bluetooth technology) to be incorporated at the design step with vendors to make it all work.
That has to be multitudes more expensive than security tags and gates.
What's the error rate on that process? How many legitimate customers are going to be negatively affected by a miss in the "tool activation" step? And think about it: you're not going to figure out that they missed a step until you get home. Not like the alarm going off when you try to walk out the door before they forgot to remove it. Annoying, but at least you're still at the store!
All this in the name of deterrence. Those "silly alarm systems" aren't designed to catch shoplifters... they're to discourage people from shoplifting. Same thing here.
After all, it's not like the shoplifters are going to return the tools that don't work!
Do you get the analogy?
With the item card approach, you never have the product in your hands until it has been paid for. Between that practice and their receipt checking at the exit, I do wonder what their theft numbers look like.
You just get a bit of cardboard from the aisle, and either the cashier gives you the item when you pay, or you retrieve it from a counter, showing the receipt.
It’s actually quite mind-boggling that their conclusion from their risk analysis is to get this high-tech solution with potentially much worse user experience, than the foolproof low-tech one that just involves them paying one more bloke.
That said, for bulky items there is either someone bringing them over, or a counter closer to where the stuff is stored (often in another building). They don't keep stuff like piles of large TVs at the front of the store.
Toys'R'Us would know - they were doing that with Nintendo games all the way back in the 80s.
Will also eventually save on packaging too, as it won't have to be flashy.
Why don't they just take the batteries and/or motors out of the products on the shelves?
Instead of adding complex computer shenanigans, why not design the product so that the most expensive part (e.g. a battery in portable tools, a motor or gearbox in mains-powered ones) is removable, shipped to store separately, and installed (or just given out) by the check-out clerk separately? Surely this must be simpler overall than adding digital complexity to where it doesn't belong[0].
The only reason I can think of is logistics - a wireless kill switch doesn't take extra space in the store, and doesn't create extra burden for inventory tracking. On the other hand, any wireless kill switch that doesn't involve turning the device into an always-connected surveillance system, with a built-in SIM card and crypto chip and all, will eventually be defeated by some trivial bit of DIY electronics (and the plans for that will spread among thieves quickly[1]).
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[0] - Not in this century, anyway. Maybe 100 years from now we'll be able to routinely make cheap computer add-ons that don't suck.
[1] - Like the plans for breaking into cars in era before advanced electronic countermeasures. Almost two decades ago, I once saw a bundle of such files on someone's computer, collected by the owner out of general curiosity - IIRC, it was a bunch of PDFs with diagrams showing, per make and model of a car, into what shape you need to bend a piece of metal, and where to slide it, to defeat the central lock.
But, I have seen places where you just take a piece of paper to the checkout rather than the tool itself.
How is this not the solution, and more technology is? The local hardware store has cardboard slips you take to customer service for high-end/expensive tools, they then ring you up and you walk out with your newly purchased tool.
They've done that since the 90's. It's not that hard to figure out. Why does every problem need a *TECHNOLOGY* solution? I'm genuinely confused by all of this.
Cynical view: because a third party vendor bullshitted a company into thinking they need this overcomplicated contraption that they're selling, and the manager being bullshitted is too far away from the shop floor to realize it's a dumb idea (or they just don't care).
That's how we bought video games in the 80's from Toys R Us.
This already happens in earth moving equipment.
The design of the tools will become increasingly complicated to tightly couple DRM functionality to prevent the trivial DIY electronics hacks that you describe. (My sci-fi brain is imaging motors with wacky windings that need specially PWM'ed streams of electricity to spin effectively, etc...)
I hate our industry so much.
(Hopefully pressure from the low end tool manufacturers who try and compete on value keeps these kinds of things from happening.)
Looking at the sad state of TVs (where the cheap brands just hop on the bandwagon and make a quick buck), I am not very hopeful. Everyone will be as consumer-hostile as they can get away with if they think they can make a few cents that way.
Diabolical. “Scan this QR code to watch an ad and unlock 30 minutes of 3x speed!”
Can't have scabs who aren't several years invested in the system doing work. (i'd /s it but the people who push these things will unironically say stuff like that).
> My sci-fi brain is imaging motors with wacky windings that need specially PWM'ed streams of electricity to spin effectively, etc...
After having recently read too many military sci-fi novels in short succession[0], I started to think how warring alien species would secure their military hardware against reverse engineering. I came to a similar conclusion - there would likely be a whole field of making every possible bit of a device coupled with every other bit, kind of like homomorphic encryption, but done with atoms and fields instead of bits. Like you said - windings that only work if you PWM the voltage precisely, perhaps according to some algorithm that compensates for those windings being scrambled, softly shorted, and otherwise smeared across half of the device's interior surface. Etc. Impossible to fix, but also impossible to figure out without original schematics.
And yes, the way the market is heading, I suspect we'll start doing this to ourselves to secure sales and protect IP.
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[0] - The Expeditionary Force book series.
Think bigger. Power tools that phone home describing their use and location, all tied to an individual via credit-card checkout (or face recognition) and/or warranty sign-up.
It's probably best to think of the modern world as being constructed with the substrate of a Las Vegas casino.
Large equipment in industries that can afford it is already activated by employee badge for QC and employee tracking purposes so what you're describing already exists in some settings.
> Why don't they just take the batteries and/or motors out of the products on the shelves?
In really durable tools, motors are mounted deeply and securely in the case. They have to be. Removing/replacing a motor in a power tool is an involved time-consuming process that is prone to many errors. Of course, it would also require cooperation from the tool manufacturers concerning warranties and to to accommodate their product-design to a process like that (ain't gonna happen-- even the best tools are relatively low margin product, with much of the mark-up taken by sales channels).And even if that's possible, it would be "easy" only for a highly-compensated, skilled mechanic with the right tools and 5-20 minutes of time. That's never going to be the case in neighborhood Home Depot's.
I understand they're already involved - you can't just add an electronic kill switch after market, it has to be built into device, or else it would be too trivial to bypass.
I don’t know, but two reasons I can imagine are:
- It may be much more expensive to have to install motors at checkout. That would mean needing all motorized tools to be designed with removable motors, which most are currently not. That would almost certainly mean a skilled staffing increase company-wide to find & fetch & install motors, a reduction in customer experience having to wait for it, running the risk of having the motor out of stock, etc. I’d speculate that a commodity chip inserted into the power circuit is a very cheap solution in comparison, and perhaps something Home Depot can do now without asking the manufacturers for anything.
- The cutoff circuitry can potentially be sold and marketed as a consumer feature. If the customer can also walk away with a tool they can disable, then the solution helps second-hand theft too. I’d bet that contractors would absolutely love the ability to disable and even track their tools using a smart-phone app.
The cost of all this shoplifting is 0.7% up from 0.45%.
Meanwhile, over the same period, the cost of using your credit card at home depot went up over 1% from 1.3% to 2.4%.
Who is the bigger threat to your business here, really?
Wouldn't that be 0.072%?
Did it? I suspect that large retailers like Home Depot can negotiate substantially on the credit card fees.
that $1 billion. is that the income earned from the sale? Or is that the profit the retailer keeps all told?
As an example, how many chainsaws does Home Depot have to sell before it pays for the theft of one chainsaw? I would assume much more than one.
I think the NRF are just listing the sum MSRP's of legitimately sold items vs stolen items. You can't just divide that to get the "portion of harm"
That said, the computation of 'shrinkage' has been defined as MSRP of products that are stolen and/or damaged, divided by the gross sales of all products. The number captures "lost" revenue.
My nephew, who is working at a large nationwide retailer and has access to all of this data for their stores, has told me in the past (and I presume it is still true), that the largest component of "loss" experienced on the retail side is through employee theft, either directly, or by assisting a partner to evade the payment systems. The smallest portion of this loss is from people who come into the store and take merchandise without paying for it.
The "interesting" thing about that story, is not that it makes it harder to sneak out a tool, but that it requires a register transaction for that tool to work. Combined with inventory management of that tool, internal theft rings are uncovered because the employee facilitating the theft has to use their register to do so. But the stores won't tell you that of course.
Just like back in the day getting out of a Fry's Electronics was like being released from a SuperMAX prison lockup with all the gates and checks and re-checks. They too were much more worried about employee theft than individuals stealing stuff.
The article states that the reason for this intervention is a set of organized shoplifting rings that operate as shadow businesses.
I have a hard time believing that an organized operation won't eventually figure out how to enable stolen gear. Maybe via technological means by figuring out how the bluetooth "enable" protocol works or waiting for a vuln in the tool's bt stack, but much more likely by just bribing a cashier or manager.
Keeping valuable merchandise behind lock and key -- or behind the counter -- seems like a more effective solution.
Obviously the primary current path of battery -> trigger -> motor isn't going to be able to be routed through any integrated circuits. So I have a hard time imagining that this won't be trivially bypassable.
It likely also does stuff like battery monitoring and thermal foldback.
> "We certainly don't want to affect the 99.5% of our customers who are just there to pick up their hammers and nails," Glenn said. "We don't want to look like an armed encampment."
This is the best quote from the article. It feels so sensible and opposite to how many media companies treat their customers. People have to jump through so many hoops and hassle to avoid DRM that’s it’s easier to just get a rip without all the rights garbage.Similarly, at Walmart, even the $15 hair dryers are locked in glass cases, which the warden must unlock with a large ring of keys.
The lock-in is real.
And oem batteries have systems in place to prevent over-use, over-heating and will shut off to prevent battery damage. So its less like DRM for batteries and more like each tool is designed along side its battery for performance.
Supports location tracking and geofencing
I've once had in hands an advanced automatic torque wrench that had a built-in barcode scanner in front - ostensibly so that it could tell what part of an assembly you're screwing in, so it can pick the correct torque settings from a pre-programmed database. But it's a short hop from there to verifying you're using fasteners up to spec, and this can be trivially extended to ensuring you're using the right fasteners :).
I expect other manufacturers are working on similar things.
Which won't be updated when your phone OS changes, necessitating purchasing new tools. Sounds like a win!
I’ve bought enough tools from harbor freight to be struggling with the question.
At least that's what I think their point was and I can see the reasoning.
https://www.dewalt.com/products/power-tools/connected-produc...
However, I could see a "power tools subscription model" as an interesting idea for contractors and other serious power tool users: A contractor pays a monthly fee and gets a steady supply of drill bits and replacement power tools.
Here's a better idea. If a product is liable to be stolen, just keep it locked up and require the clerk to get it for you at checkout. It's probably less work for the clerk to do that than fiddle with this new system and it would require much less error-prone technology or cooperation from manufacturers. Most stores figured this out decades ago.
fry's electronic / cosco has people at the door searching every customer and checking their documentation. i believe you can tell them to fuk off. "can i see your receipt?" "no" lol.
https://news.ycombinator.com/item?id=26466515
“The door refused to open. It said, “Five cents, please.” He searched his pockets. No more coins; nothing. “I’ll pay you tomorrow,” he told the door. Again he tried the knob. Again it remained locked tight. “What I pay you,” he informed it, “is in the nature of a gratuity; I don’t have to pay you.” “I think otherwise,” the door said. “Look in the purchase contract you signed when you bought this conapt.” In his desk drawer he found the contract; since signing it he had found it necessary to refer to the document many times. Sure enough; payment to his door for opening and shutting constituted a mandatory fee. Not a tip. “You discover I’m right,” the door said. It sounded smug. From the drawer beside the sink Joe Chip got a stainless steel knife; with it he began systematically to unscrew the bolt assembly of his apt’s money-gulping door. “I’ll sue you,” the door said as the first screw fell out. Joe Chip said, “I’ve never been sued by a door. But I guess I can live through it.”
They say this is to fight organized crime. I am pretty sure organized criminal know how to bypass a BT security feature...
If I could pay say £5/month and get access to any tool even for just a few days a month that would probably be worth it for me.
So less then 1%. With all the extra inconvenience they put on paying customers to combat this, I thought this was a much bigger issue.
Their power tools are probably an outsize contributor to their overall profit margin so if there's something they really don't want being stolen it's those.
But at least the stores didn't get tools stolen, didn't need to pay more for insurance, and could pocket the profits.
My dad was a long time construction worker and there’ve been many anti theft devices in power tool. None of them work and are circumvented in minutes if you know why you’re doing.
This is the dumbest stunt I’ve seen a company take; this isn’t anti theft, it’s anti consumer.
Also, Home Depot calls out on their repair site that they do not repair Bluetooth enabled devices, that’s anti consumer.
The organized groups on the other hand now just have a slight inconvenience (at worst, until they reverse engineer the electronic locking) where they have to open and bypass the lock before they re-sell the tool. Power tools aren't complex enough to be able to make them impossible to bypass without the theft still being profitable.
OK, so they're fighting pros with bluetooth-enabling the tools at checkout. What could go wrong?
The amateurs will certainly be foiled, while the pros will pay crackers to build a work-around.
Meanwhile, the enabling device will become another point of failure in the product and will cause more warranty claims and dissatisfaction - and there's nothing quite as annoying as being in the middle of a job and having a tool breakdown, especially a newer one that is expected to work for years.
Would also be likely that they'll have miscellaneous connection failures while trying to enable the tool at checkout, e.g., just from EM interference in random locations; that'll make for happy customers...
Sure, it is a serious problem, but I'm not sure this is a good solution.
After a few years of this, I noticed the cashiers don't even look at the door anymore when the alarm goes off. I've never seen a security person at Home Depot.
I'm more likely to buy tools and parts online now. Home Depot has become the last resort unless I need something immediately, or need raw building supplies. Because I don't want to feel like a criminal moments after paying for what I'm carrying.
* You need to use the same technology to activiate premium features via a subscription
* You cannot resell them
etc etc
1) They already chain down all the tools and/or keep them boxed without store displays such that it is very difficult to evaluate tools you might wish to purchase. You can't even pick them up to get a feeling for the weight. Many of the more robust tools (table saws, drill presses, etc) they don't keep in stock either.
2) So many of the accidental thefts in the comments are due to self-scanning. Well - why were consumers forced to self-checkout in the first place? Because HD never has enough checkers, their checkout areas are poorly designed for the kinds of bulk items being purchased, and basically HD is being cheap and wants to lower their costs by putting the burden back on the consumer. Sure, I do my best to scan accurately and ethically, but I can completely see how this happens and it is difficult to blame the consumer when HD has deliberately funnel you into self-checkout.
While it would make sense for loss prevention at the store, it would make more sense if this feature was extended to the end user.
With that said, I too think that it would be a HUGE gain for all if ownership / control could be transferred. However, most people cannot properly control stuff they dearly care for, and could see this becoming a HUGE headache for the stores to manage after the sale.
Perhaps an after purchase website that you register your info and products ( maybe connecting said devices to your phone(s) or other BLE devices .) The big issue is, you're on the job - forgot your phone/etc...and can't drill a hole. Although, most people would be more likely to forget their shoes than their phone.
In the broader context, attempting to thwart shoplifting directly is essentially treating the symptom rather than the disease. This is not caused by homeowners looking to save a buck on tools for yard work. It's organized crime taking advantage of vulnerable people.
Social programs to help remove this source of cheap/willing labor combined with thorough investigation-based law enforcement is a better solution than theft resistant tools.
Interesting way of saying < .1% Bullshit that the tool manufacturers are going to install bluetooth tech in every device for purely on/off purchases. They are going to track the shit out of that tool, mark my words. Also, it will fail on occasion, likely more than .1% of the time. If they don't want to effect 99.9% of the legit purchasers, they wouldn't be putting this power consuming device tracker in 100% of devices.
I think what the parent is expressing is that they don't want this kind of functionality in everything, requiring constant management of all the DRM in all kinds of everyday items. Too much of a hassle for little benefit.
This is the aspect of “defund the police” that people don’t seem to understand. Police can’t stop every, or even most, solo criminals. But that’s not the only purpose of police. Where the police monopoly on violence is weak, organized crime springs up and turns shoplifting, robbery, etc., into a business.
This gets batted back and forth where I live quite a bit, and the answer always seems to be "and then we staff up community mental health response people". But crime where I live is overwhelmingly not related to mental health response! You can't send a mental health response person out to respond to an armed carjacking.
In fact, in one specific instance the police officer in question forgot to hang up the phone and on the other side of the line I could hear them make fun of my request to a coworker. I'm not too versed on political science unfortunately, but I would be lying if I said I have any attachment to the concept of policing, because it has clearly failed me and the people I know.
Edit: Of course, this isn't to say that my experience reflects everyone's. I'm just giving you some input on why people feel this way towards the police, in case it matters.
We can do dueling anecdotes, but the underlying question here is well studied. Increased police patrol presence reduces crime.
Someone at HD made the calculation that by not employing as many cashiers, the personnel savings will be profitable even in the face of shoplifting. But now, they are just putting another burden on their customers and vendors.
If they’re going to all that effort, allow the end user to lock and unlock the friggin tools too!
I’d happily pay more if I could bluetooth tether my power tools to a few cell phones.
Tool theft is a huge problem for contractors and home owners, and this would put a huge damper on it. I guess reducing theft after it leaves the store would interfere with planned obsolescence.
So, we're talking about organised criminals here? Primarily, anyway?
They steal power tools because they figure they can make a lot of money out of them, and there's clearly a substantial market for stolen power tools if that's the case. It matters not one whit if the goofballs who steal the tools on their behalf are able to make them work or not.
Do you honestly think they're not going to be able to figure this stuff out and easily inactivate the Bluetooth lockout?
All you're going to end up doing is passing the cost of this theatre on to legitimate consumers which, perversely, will increase the appeal of buying stolen tools at a discount. Bravo.
Why not use the tagging mechanism you probably already have for high value items and which won't require any additional costs/new technology?
This has nothing to do with customer experience, or even with reducing revenue lost to shoplifting, and everything to do with some tech/IT guy's wet dream about control and power.
(Cynically, I wonder if this also provides a route to killing the secondary market for power tools, forcing people to buy new. It's a long play but it's exactly the kind of thing I can imagine them doing, especially with people like Sonos having tried to brick speakers to prevent them being resold.)
The relevant percentage isn't against sales but against profits. Home Depot has a profit margin of around 10%, so it would be $719,548 against $100M in profit, or 0.7%.
If you can increase profits by nearly a full percentage point that's huge. That's how companies grow, after all -- a percent here, a percent there, and all these little things are what make the stock price grow.
Sure it's a "lot of work". That's what companies do. If it were easy we'd all be billionaires.
Meanwhile, the real world defines organized crime as: criminal activities that are planned and controlled by powerful groups and carried out on a large scale.
You won't be arrested but you'll get blacklisted on a shared database across dozens of retailers.
The future is going to be weird.
Given typical IoT security, it would be interesting to see how that ends up working out for them.