If you find yourself assuming someone else is motivated by fear, first ask yourself if they might be motivated by truth-seeking.
I recommend applying Bayes Rule:
If someone says they were abducted by aliens, first think about how likely that is to have happened. Then account for the probability that someone who says that it happened is confused or lying about that situation. Then maybe ask a clarifying question.
If someone says they were frustrated and confused by python packaging, first think about how likely that is to have happened. Then account for the probability that someone who says that it happened is confused or lying about that situation. Then maybe ask a clarifying question.
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Personally, I think it is much more common for people to be confused about configuring and packaging software than it is for people to be totally clear yet also confused about whether or not they are confused.