Why not both? Rotten Tomatoes gives the critic score side by side with the audience score, as does Metacritic.
There's arguably value not just in both scores, but also both being presented side by side.
There's arguably value not just in both scores, but also both being presented side by side.
It certainly does seem, though, that a company with Google's prowess in search, NLP, ML, algorithms, categorisation and the like should be able to do a lot better, even if the problem is incredibly difficult.
My only explanation is that it doesn't suit the business needs of Google to do so.