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ismaildonmez

Amazon is sending brand-new Kindles to replace the affected devices: https://i.imgur.com/NiRn1a9.jpg

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That looks like above and beyond customer service to me.

I wouldn't expect less of Amazon - that's why they are where they are.

100%. They definitely take customer service seriously.

Except when it comes to providing a filter on their website to only show products sold by Amazon. Or not commingling inventory.

Or filtering out scummy sellers at least. What happened to Cliff Stoll was awful.

Him and many thousands of others, who don't have much visibility here.

Looks like his issue was resolved within several days: https://www.kleinbottle.com/Amazon_Brand_Hijacking.html

They learned from Sam Walton's rules about treating the customer well. Something Wal-Mart has forgotten since his death.

Just treat your employees and suppliers like shit.

Didn't Sam treat them a lot better, and it's his kids who earned this reputation?

Customer Obsession _is_ one of their Leadership Principles, after all.

Their LPs are somewhat fascinating to me in that they're publicly available and you can see how their actions fall into them. Well, save for "Strive to be Earth’s Best Employer."

> Their LPs are somewhat fascinating to me in that they're publicly available and you can see how their actions fall into them.

They're very selective. Much of the Amazon web site is the opposite of customer obsession. I've yet to find a single person I know who agrees with their removing comments from reviews, for example.

Their search filtering is very poor as well.

one Kindle Oasis (10th Generation) device, 8GB, Ad-Supported

It's no surprise that they want to keep that revenue stream alive.

I always thought the ads ("special offers") were incredibly unobtrusive. I even proactively chose to work on that team after having owned a kindle because I thought it was such a good example of ads done well. The ads suck on the kindle fire devices, but what else is the screen going to be doing when the device is off?

You can pay $20 to remove it, right? A $20 Kindle is still a pretty good deal.

If you have an ad-supported Kindle and talk to customer support, they will disable the ads for you, for free, no questions asked.

I honestly keep the ads because I hate the non-ad wallpaper. Its so boring and generic. Now, if Kindle had an option to have the wallpaper be the cover of the book you most recently had open, that would be a game changer.

They do, in fact, have this option now. https://www.theverge.com/2021/4/16/22387146/amazon-display-c...

Wow that's pretty generous considering you can still load content on the devices with a USB

Think of the kindle as a loss leader for them to sell books. They probably make more money selling e-books than from the device itself.

They don't just make more money from the ebooks, that is the only source of profit. In general, they lose money on the Kindle readers.

while that's likely true for the cheaper models, an oasis+cover bundle is $375cdn. that's a lot of ebooks.

I have a second-gen and was offered $50 off a new one + $15 kindle store credit.

FTA:

> For customers with Kindle (1st Generation), Amazon is offering a free Kindle Oasis (10th Generation) device and cover.

> Customers with Kindle (1st and 2nd Generation), Kindle DX (2nd Generation), and Kindle Keyboard (3rd Generation) can receive $70 off a new Kindle Paperwhite or Kindle Oasis, plus $25 in ebook credits.

> Customers with Kindle Touch (4th Generation), Kindle Paperwhite (5th Generation, 6th Generation, and 7th Generation), Kindle Voyage (7th Generation), and Kindle Oasis (8th Generation) can receive $50 off a new Kindle Paperwhite or Kindle Oasis, plus $15 in ebook credits.

Sounds like you should qualify for the $70 + $25 credits. If you are actually considering it, I would contact Amazon if I were you. Personally I have the Kindle Keyboard and I'm not interested in the credit, I'm still happy with it and it still works fine. But I think it's great that they are offering it.

I was also offered $50 but you have two weeks before the coupon expires. This seems extremely short considering they must have had a ton of time to prepare for the cellular shutdown.

Plus, if you go to their site to buy a new Kindle it says you get $50 + 20% off if you trade in your old Kindle. Customer service told me I can't combine offers (plus trade in takes a couple weeks anyway) so it seems the $50 offer is worse than what normal customers get anyway.

Hmmm. No email w/ promo-code for replacing my DX sent to me yet.

Per Android Police, replacement/discount offers are for affected devices that had been "actively reading between January 1 and June 30th of this year".

Was wondering if I could get in on that, but I stopped using my 3G Kindles when they stopped holding charge.

As someone with 2x Kindle 2s, wondering how you got notified?

I'm a very old Amazon customer, but don't own an eligible Kindle. I wonder if I could buy one used, register it (I am aware that the oldest models need a sideloaded update), and receive the offer?

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