I was trying to figure out why this comment rubs me the wrong way so much. I think it's how quickly it leaps to hostility and calling the user entitled, only because they shared their honest feedback. You say users aren't entitled to anything, which I guess is true, but what does that say about the value that this project purports to provide?

I guess what I'm trying to say is I read this comment and my thought wasn't, "Oh, I guess those problems are handled", it was, "Oh, this projects advocates have a lot of contempt for their users."