And that's case reports - not necessarily detection true positives. If someone fires a gun at the sky and picks up the shell casings and drives away, with no witnesses or cameras and an inconclusive/indiscernible audio recording, police likely won't be able to file a report.
Also, I'm guessing there are some confidence indicators for each alert: those case report rates probably don't capture the full story even when accounting for hypothetical inconclusive true positives. Police are likely (and should be) obligated to investigate every detection, including every detection rated as low-confidence.
Plus that's just for Chicago. I doubt they actually achieve their claimed 97% accuracy anywhere, but it could be higher in other areas. Especially areas where loud noises are less common.
The main issue seems to be when it's used as evidence. I think it shouldn't ever be admissible as evidence of anything. And to mitigate some of the other issues that site raises, it'd be nice if there were some kind of "no fishing expeditions" law, where police responding to a gunfire alert must exclusively look for evidence of a fired gun in that vicinity and not use it as an excuse to scavenge for low-hanging fruit by harassing / arresting people in the area for unrelated matters.