> We don’t allow scrum masters and agile coaches in hospitals

They're not called scrum masters but the healthcare industry is absolutely full of them. One peculiar thing about the covid crisis was, at least around this particular corner of the planet, in the all-hands-on-deck situation where everyone on the floor in healthcare had to help out, these people suddenly found other things to do. It was impressive to see what could be accomplished when everyone was focused on a singular goal, without a coach in sight. I'm sure there's a lesson there somewhere.