> In the first month of the pilot: 911 operators routed approximately 25% of mental health emergency calls (138 calls) to B-HEARD teams. In the coming months, this number is projected to grow to approximately 50% of all 911 mental health calls. The remaining calls will either involve suspected violence or imminent harm, or an individual who requires transport to a hospital for physical or mental healthcare.

> A New York City pilot program that dispatches mental health specialists and paramedics instead of police for certain nonviolent emergency calls has resulted in more people accepting assistance and fewer people sent to the hospital

Are fewer people being sent to the hospital overall, or do B-HEARD calls result in fewer people sent to the hospital than police calls? The later would be unsurprising because of the particular calls they are being routed. Also B-HEARD only operates during daytime hours. I like the idea of this program but still would like to see an apples to apples comparison wrt. the stats.

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