The essential problem with the idea of government is that it requires people to cooperate in good faith. People who say government doesn't work are essentially arguing that people cannot cooperate with each other.
Given our level of social and technological progress, you'd think people would give up on this idea but it persists. In a hunter gather society, yes, like one of the ten guys in the tribe could provide way more meat than the other nine combined. In a global society of billions, it requires cooperation, coordination and institutions. A single person is an angstrom of humanity.
Our personal vanity tempts us to ignore the hundreds if not tens of thousands of people that make great companies possible not even counting the public institutions and services. We like to believe a single person can be so important because that makes us feel like we can be important.
In reality, no person is important. Bezos isn't important, Musk isn't important neither you or I are important. How the billions of people work together is important. We should be focusing our efforts on improving how we work together. Our systems of cooperation (aka governments, companies, communities) are the only important thing.
I certainly don't think it's the best system imaginable given different assumptions or conditions. I hope as the basic needs of more and more people are met, we will be able to come together. I think most evils in the world can be explained by desperation caused by scarcity but some certainly can't.
I'm not sure if we deserve a better system, at least not yet.
I'd suggest thinking about ways we can improve the service or reduce the reliance on it. California is the most diverse state in the USA (4) and accommodation for many languages for an in-person service is really difficult. California certainly has significant unique issues but you picked an astounding poor example with little research or thought.
A bigger problem we should look at is why liberals fund this whole country and conservatives are so dependent on welfare (5 - look in particular at the state dependency map based on political leaning). Democratic congressional districts represent 70% of GDP (6) despite representing 50% of the US senate. Isn't that crazy?
(1) https://www.prweb.com/releases/2014/04/prweb11796238.htm
(2) https://www.dmvcalifornia.us/why-dmv-so-slow/
(3) https://en.wikipedia.org/wiki/Real_ID_Act
(4) https://www.usnews.com/news/best-states/articles/2020-09-10/...
(5) https://wallethub.com/edu/states-most-least-dependent-on-the...
(6) https://www.cnbc.com/2020/11/10/election-2020-democrats-repu...
edit:
And by this I meant things like paying for poor kids college tuition etc. I guarantee no one in the media will be talking about this story, and where Van Jones puts the money, beyond this press conference.