Similar problems in the Bay Area where I am. San Francisco and Los Angeles are huge markets and leading indicators. Uber bet on the idea the self-driving taxis would be a thing and they didn't have to make many concessions to human drivers. Self-driving cars is not working out the way it looked a few years ago, so I am pessimistic about their business model.
Uber/Lyft was such an important factor in my daily equation during my 20s (2010's). I remember those black car rides for $8. Haven't opened the Uber/Lyft apps in about 2 years. I can imagine using it again for business travel when it's not linked to my personal credit card though.