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I can't imagine I would ever actually use this type of support, but knowing it is there increases the odds that I would apply for a job at Gitlab. It makes me admire the company's culture more than probably any other benefit I have seen offered in my time in tech.

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I agree, it shows the company cares about its employees.

Written “cultures” are quite different from how the company actually acts.

Theoretically, yes. Knowing Gitlab, they're very very close.

This is an operational policy document - they’re making specific guarantees to their employees about how they will support them. That’s a lot stronger than claiming to uphold some set of values because it means that they’re willing to risk losing the trust of their employees if they don’t stick to this.

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