There is no law of nature requiring that police departments react that way. It is up to us as a society to decide what behavior we desire.
If, for instance, I were to learn that 90% of all calls for SWAT teams are from "swatting" (baseless prank calls performed to create the reaction) while 10% were actual life-or-death situations it would affect my opinion of the right way for police to handle it.
So I think knowing the actual statistics is important.