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Comment by jbverschoor | Hacker News Reader

Yeah, another app-only bank. Or at least that what it seems. The desktop site in unreadable. Giant fonts.

So I'll assume they're like the rest - shitty / no customer support outsourced to god who knows, and they'll change "shifts" every 10 minutes.

No thank you, I'll stay with the good old, dinosaur banks.

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After a really bad experience with Chase (and negative experiences with other big banks) I decided to try something different. I ended up settling on Capital One - they have branches, but depending on your area, it may as well be an online only bank.

Capital One was an online-only bank before online-only banks were a big thing. It started as "ING Direct" before the sale to Capital One.

I've definitely had some issues with customer service (not refunding a fee they said they were going to), but it's nice to have a "bank" with custom support

I use Citibank for my business, I hear you, you can always go into a branch or pick up the phone to speak to a person, but their online banking system is pretty terrible and outdated by about 20 years which is why I often have to pick up the phone. I wish we could have the best of both worlds.

Yeah, I don't trust these startups handling my money. Not only that, but the bank that they have doing back-end services for them, Sutton Bank, seems like a tiny local bank. Guaranteed their own back-end services aren't in-house.

Just no all around to this product.

Square is a public company. Not a startup by any means.

Do they follow the SV "Move fast and break things" mantra?

Sutton has been around for 140 years.

They issue the debit cards for Cash App. They also have worked with Robinhood (it looks like Robinhood may have moved on to JPM however)

I'm just saying how it looks. I'm not about trusting my money to a mom-and-pop-looking credit union that outsources everything, I want a powerful firm that does everything in-house and has robust security.

That's reasonable, but pretty much every business that manages money usually has a third-party bank behind the scenes (though many do use a big bank like JPM or WF)

My experience with dinosaur banks (specifically HSBC and TSB) has been one of pure frustration. I can generally tolerate some friction in the system, but just dumb things like "to change your address we need to send you a letter that you need to sign and return to us" make using the dinosaur banks totally radioactive to me relative to using the new generation of fintech apps.

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