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Yeah, they should use "smart" names like GNOME , I am wondering how those users will google "how do I do X with Files/Browser/Player"

Easy, just use the inscrutable internal name for the application

"how do I do X with Nautilus/Epiphany/Totem"

You Google "how do I do X with gnome player", has worked for me every time.

Maybe, now try that with Files.